After 20 minutes with tech support...

"Highlander-Datsuns are Forever" (jamesbowland)
09/11/2020 at 13:22 • Filed to: garmin

Garmin is not the best software ever invented but you would think they could design their devices to be somewhat user serviceable . I like how I told them everything I did and we did it again and it was still not working... and that was why I was contacting tech support.

DISCUSSION (27)

Nom De Plume > Highlander-Datsuns are Forever
09/11/2020 at 13:35

Jere always drops the sickest lines. That shiz straight off the flow chart.

I’m guessing you did a hard reset. If it’s an older device I might still have stuff hosted somewhere. P assing R&D off on the customer is hardly a new event for them.

HoustonRunner > Highlander-Datsuns are Forever
09/11/2020 at 13:36

Alternative view - reset your expectations. To quote Jon Lovitz - “Lower your standards!”

https://www.nbc.com/saturday-night-live/video/lower-your-standards/n9932

Future next gen S2000 owner > Highlander-Datsuns are Forever
09/11/2020 at 13:36

That’s not so bad. I once had Comcast tell me they could fix my wifi and internet over the internet when I didn’t have internet access because my router failed. They had the balls to try and charge me for that lovely piece of advice.

Me: My internet isn’t working. I have no access.

Tech: We can remote into your computer and fix it. It will be 24.99 per month.

Me: Yeah, no. That’s not gonna work there boss.

That was a fun call.

WasGTIthenGTOthenNOVAnowbacktoGTI > Highlander-Datsuns are Forever
09/11/2020 at 13:43

To be fair, people in support deal with SO MANY morons that they are required to always start at step 1, regardless of whether or not you’re already way past that.

Chariotoflove > Highlander-Datsuns are Forever
09/11/2020 at 13:45

Part of what They are doing is making sure you did what you say you did properly before they move on. It’s just frustrating that you have to wade through their confirmation process that you knew what you were doing. Nice to offer the refurbished unit.

Highlander-Datsuns are Forever > WasGTIthenGTOthenNOVAnowbacktoGTI
09/11/2020 at 13:46

I figured that was the case but I told them right off the bat what I had already done and what the device was doing.

Highlander-Datsuns are Forever > WasGTIthenGTOthenNOVAnowbacktoGTI
09/11/2020 at 13:46

I figured that was the case but I told them right off the bat what I had already done and what the device was doing.

Highlander-Datsuns are Forever > Nom De Plume
09/11/2020 at 13:46

They offered an exchange for a “refurbished” device. I’m taking them up on it. My last garmin got rattled to death.

Highlander-Datsuns are Forever > Future next gen S2000 owner
09/11/2020 at 13:47

Comcast can suck a bag of dicks.

Highlander-Datsuns are Forever > Chariotoflove
09/11/2020 at 13:49

these little guys are >$200 and I didn’t want to buy a new one...

promoted by the color red > Highlander-Datsuns are Forever
09/11/2020 at 13:50

I once reported an issue to my org’s IT department. I told them that my laptop’s fan was failing.

The tech’s first question was “is it a laptop or a desktop?”

Highlander-Datsuns are Forever > promoted by the color red
09/11/2020 at 13:51

I bet that inspires confidence...

smobgirl > Future next gen S2000 owner
09/11/2020 at 13:51

My last cable box fried my tv when I plugged it in - like puff of smoke and screen went black.

Comcast asked what error message was displayed on the TV when I called for assistance.

WasGTIthenGTOthenNOVAnowbacktoGTI > Highlander-Datsuns are Forever
09/11/2020 at 13:53

Been there. That’s the problem with being slightly knowledgeable.

Chariotoflove > Highlander-Datsuns are Forever
09/11/2020 at 14:03

For sure.

barnie > Highlander-Datsuns are Forever
09/11/2020 at 14:12

Sounds like they already know that there’s a major fault in your unit that can’t be fixed in the field. They’ll send you a refurb/fixed unit to stop a potential (class action?) law suit. They ain’t doing it out of charity.

promoted by the color red > Highlander-Datsuns are Forever
09/11/2020 at 14:15

I remember staring at the chat window for a good minute or two trying to figure out how not to respond like a wiseass.

barnie > Highlander-Datsuns are Forever
09/11/2020 at 14:16

Heck ya. T ake the refur b. Latest soft- and hard-ware. Are they charging postage?

barnie > WasGTIthenGTOthenNOVAnowbacktoGTI
09/11/2020 at 14:21

When we’re settin’ on The Porch and someone sez “I heard you do Computers. Can you fix mine?” I cringe a little and ask “What’s the error message?”. Usually, end of that conversation...

Full of the sound of the Gran Fury, signifying nothing. > Highlander-Datsuns are Forever
09/11/2020 at 15:02

I think that sentiment applies to any and all cable companies. I’m a high-bandwidth user, and my cable company randomly stops my connections after about 25gb for 5 minutes, and this happens several times a day. No internet, so no phone or TV or anything, plus I have to restart my transfer. Am I supposed to pay for a commercial account instead of my “unlimited” home account? I try to schedule these transfers for between 0000 and 0700, but it doesn’t matter - they fuck with me any time of the day or night.

Competition? What’s that? Fuck ‘em all with a rusty shovel...

WasGTIthenGTOthenNOVAnowbacktoGTI > barnie
09/11/2020 at 15:08

Just ask “is it pugged in?” and if it is, say “well that’s way over my head then.”

Highlander-Datsuns are Forever > promoted by the color red
09/11/2020 at 15:09

I always respond like a wise ass. It’s a matter of principle.

Highlander-Datsuns are Forever > barnie
09/11/2020 at 15:10

I’m into this $5.00 so far!

Highlander-Datsuns are Forever > barnie
09/11/2020 at 15:11

Garmin in general ha a lot of software issues. They are not the only game in town but I think they have 90% of the market.

facw > Highlander-Datsuns are Forever
09/11/2020 at 15:20

Given that a refurb replacement is all you’d get under warranty, I think you did ok. In any event, have pity on the poor 1st tier tech support person who’s stuck reading the script.

Or you can dream:

Kinja'd!!!

LastFirstMI is my name > Future next gen S2000 owner
09/11/2020 at 15:34

When the Comcast guy didn’t show up for the install, they told me he called to verify but there was no answer. When I asked them what number he called, there was a long pause..... it was the number he was coming to install.

Highlander-Datsuns are Forever > facw
09/11/2020 at 15:44

I’m very pleased with this outcome.