"Dave the car guy , still here" (a3dave)
03/09/2018 at 19:12 • Filed to: None
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"Dave the car guy , still here" (a3dave)
03/09/2018 at 19:12 • Filed to: None | 1
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Tonight in the wonderful snow covered Midwest I was driving on a completely clear section of road. Despite the speed limit being 45 there was a Chevy doing 20 mph in a right lane of a 4 lane street with their left turn signal on. They kept looking to the left like they wanted to get in that lane. There must have been 6-8 cars in each lane on my side waiting for this person to make a move. The truck in front of me slowed for the car to get in front of him. This continued for about 200 feet. This Nissan pickup finally realized the person isn’t turning and quickly accelerated past the old Cavalier. I went to do the same and the car came about a foot into my lane. I waited a hundred feet and blasted past the car. In my rear view mirror I see vehicle after vehicle speed past them. I glance one last time to see the car make a right turn and the car still had the left turn signal on.
In another story from today I got a phone call to the dealership about parts pricing on our recently established website. The guy was calling from 3 states away complaining that his local dealership wouldn’t sell him parts at the same discount prices as our site. I’m not sure what he expects me to do to save him a few dollars on a cabin filter. I wanted to say “do you realized all stores aren’t required to match internet prices?” but couldn’t. We are getting crazy calls about 2-3 times a day. One local guy ordered some parts that were discounted on the web. He called after placing a web order and wanted the shipping refunded because he wanted to pick them up. Its been a little nuts with stuff like this going on.
Posted a cool picture for taking up your time.
gettingoldercarguy
> Dave the car guy , still here
03/09/2018 at 20:59 |
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Will call doesn’t work like that or is there margin in shipping? Next time a dealership calls to complain, just say you’re transferring them and have a colleague pick up the phone saying “Rock Auto customer service, how can I help you?”
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Dave the car guy , still here
> gettingoldercarguy
03/09/2018 at 21:15 |
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We have no setup for Will Call, its supposed to purely be a discount parts site but you can search the site for contact info. People who can’t use what a typical web parts catalog are accessing the contact number to get us to walk them though using the web. Little margin in profit or shipping. We are spending time with web customers who call for the simple fact they can’t figure out a web catalog or options or what years car they have, sport model vs non, etc. They should use a VIN to narrow the parts search but many try to do it without because they simply don’t know better. Have had orders for parts for car models these people don’t own because the parts were cheaper, just to find out that they won’t work with their car. We are getting a high percentage in returns by these same type orders. I’m betting these same people return a lot to Amazon and other websites for obvious reasons. It makes me wonder how they even get though life and accomplish anything. They must spend a lot of time in line at USPS, FedX and UPS. These same people must also have a heck of a time placing any type of web order anywhere or using any customer support website. Sadly they seem to be a cross section of Americans of all ages. All the technology we have around us and many people still haven’t figured it out.