"RallyWrench" (rndlitebmw)
06/19/2015 at 18:50 • Filed to: Assholes
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"RallyWrench" (rndlitebmw)
06/19/2015 at 18:50 • Filed to: Assholes | 8
| 18 |
This week has not only given me an opportunity for a “Shit people !!!error: Indecipherable SUB-paragraph formatting!!! in their cars” post, but now I get to do one on the things I have to hear.
Such a bad day. Such a bad week, filled with complex jobs, impatient people, one condescending, verbally abusive, complete asshole customer already, parts delays, and cars that get worse the farther we get into them. I’ll apologize now for the profanity, but I know no other way to express my anger currently.
Then, Mr. I’m from facking Bahston facking Vahlvo Ax-C-70 comes in. We’ve seen him before, and I’ve always disliked talking to him because he just sort of grates on me the wrong way. Today, that feeling was justified, as follows: His XC70 needs tires because he’s ignored the destroyed front control arm bushings we told him about months ago. He asks if he can put the 2 good tires on the front and get two new ones. I explain why he can’t. He then takes the severe mechanical consequences of running differently sized tires or the factory spare and equates it with cops shooting black people as a consequence “becaahs theyah always stealin’ shit”. Inexplicably and unprovoked, he extrapolates on this as I stare wide eyed. He then asks me what I think. I disagree, as politely and professionally as possible as I try to get him out the damn door, because this is goddamn soul-crushing front counter customer service and I can’t be on the news for strangling someone, but fuck me if the guy doesn’t need to be hit with his own car, preferably by a black kid in a hoodie. I wish he had gotten two new tires and blown up his diffs, he fucking well deserves it.
I’m reminded of the Frank Zappa line, “You know people, I’m not black, but there’s a whole lotsa times I wish I could say I’m not white.”
I cannot wait for this week to end. And I want a new job.
sm70- why not Duesenberg?
> RallyWrench
06/19/2015 at 18:55 |
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Tell him to go fahck himself.
Daily Drives a Dragon - One Last Lap
> RallyWrench
06/19/2015 at 18:56 |
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Wow. I really don’t know what to say. You must have more self-control than I because I would not have been as polite.
LongbowMkII
> RallyWrench
06/19/2015 at 18:58 |
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Zappa has some wise words.
Steve in Manhattan
> RallyWrench
06/19/2015 at 18:58 |
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Funny - Volvo owners (me included) always struck me as fussy. And I sure understand the damage that can result from not having 4, round, more-or-less equally worn tires. Could be thousands in damage. And that front end damage sounds dangerous.
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RallyWrench
> sm70- why not Duesenberg?
06/19/2015 at 19:01 |
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This happens in the alternate conversations that run through my head constantly after work.
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RallyWrench
> Daily Drives a Dragon - One Last Lap
06/19/2015 at 19:02 |
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If there hadn’t have been other people around I would have loved to be more blunt. It kills me to not be able to say the things that need to be said to some people.
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RallyWrench
> Steve in Manhattan
06/19/2015 at 19:04 |
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This asshole is not a typical Volvo owner, if there is such a thing. And the arms are dangerous. They look like they’ve been attacked by a miniature dinosaur made of chisels and hammers.
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RallyWrench
> LongbowMkII
06/19/2015 at 19:05 |
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Indeed he does, on many subjects.
desertdog5051
> RallyWrench
06/19/2015 at 19:10 |
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Dealing with the public is always a crap shoot. You did your best.
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Daily Drives a Dragon - One Last Lap
> RallyWrench
06/19/2015 at 19:22 |
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I would have tried to knock some sense into him. With an actual physical object.
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Steve in Manhattan
> RallyWrench
06/19/2015 at 19:26 |
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You may lose a customer, but not for the usual reasons.
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RallyWrench
> Steve in Manhattan
06/19/2015 at 19:29 |
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I’d be happy to.
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Steve in Manhattan
> RallyWrench
06/19/2015 at 19:42 |
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The Car Guys used to tell their listeners to get repairs done where there was a danger present - they claimed it was because they didn’t want to lose any more listeners.
A question - when the failure to repair something could cost catastrophic failure, possibly leading to death, do you put it on the repair order?
Telumektar
> RallyWrench
06/19/2015 at 19:52 |
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Working “cotomer sevis” has that... some days its disgusting people all around.
Or just one BAD person that destroys your day... makes for good stories, though :)
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RallyWrench
> Steve in Manhattan
06/19/2015 at 20:14 |
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Absolutely, with as many exclamation points and caps lock as we see fit. We’ll also have the client acknowledge that they’ve been informed of it & declined repair with a signature. This is America, where shops have been sued for cars crashing due to failures that customers have been warned about but failed to fix.
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RallyWrench
> Telumektar
06/19/2015 at 20:17 |
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My days get destroyed regularly. It’s not worth it.
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Steve in Manhattan
> RallyWrench
06/19/2015 at 22:08 |
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Yeah - if the wheel folds under the car and it slides off a bridge, you don’t want that liability. Even when I was in college with no money, I figured out a way to replace 4 tires that were nearly dangerous. And a bad wheel bearing.
Berang
> RallyWrench
06/20/2015 at 04:03 |
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I have a half-black co-worker and people sometimes say some really weird/awkward things to him apparently unaware of his blackness. Never outright racist (he’s still brown, they’re at least aware enough to notice that) but just like stuff you’d imagine somebody might say behind somebody’s back, but not to their face.
If keeping the customer happy regardless of how dumb they are weren’t priority #1, I would be shouting things like “DO YOU SEE WHO YOU ARE TALKING TO!???” every time. It just boggles my mind sometimes. There is a special variation of bullshit bi-racial people have to put up with, and stuff like this is part of it.