"Dogsatemypants" (kb113400)
06/28/2019 at 23:07 • Filed to: None
1
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"Dogsatemypants" (kb113400)
06/28/2019 at 23:07 • Filed to: None | 1
| 6 |
So, i had to wait 2 hours in the lobby to get a loaner. They call me just as the service advisors are about to leave, and quote me $1000 to replace a single wheel bearing. The u joints weren’t even inspected. I am pissed. I took it in specifically to rule out drive line issues.
The wheel bearing that’s bad was an issue I brought to them a week after I bought the truck. They told me the noise was from a loose hub cap, and i put a nice set of takeoff tires on to resolve the issue, i figured the rest was just road/tire noise. Apparently I’ve been driving for 8,000 miles with a fucked wheel bearing. This is after one of their master techs assured me the hub and bearing assembly were good to go.
This is not the end of things, i will talk to the service and sales managers tomorrow when i drop off the loaner. If i don’t feel satisfied, its time to get out the word about their shadyness.
As an added bonus, I know the cost of that part from toyota, their cost of part. I also know the employee price for the part. And now Iknow the customer cost. It would probably make a bunch of people angry to learn the markup.
The $$$ was all in the labor. How they think that $550 for 1.5 hours is a reasonable rate i do not know. I guess if you think you don’t have a choice....
Their response was to tell me i should have bothered them more about it back when i bought it. At he end of december. It has been less than 6 months. They have a satisfaction guarantee and their sales floor is plastered with bs about how all their used vehicles have 12 mo or 12k of limited coverage. Apparently i should have read the contract. Should have fought harder, should have not trusted them from the start.
pip bip - choose Corrour
> Dogsatemypants
06/29/2019 at 08:20 |
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dealership markup on parts is cruel, we put 31% on top of list price in our workshop + tax
GoodIdeaAtTheTime
> Dogsatemypants
06/29/2019 at 08:59 |
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Some of our mark ups top 130%. This was a corporate descision not a dealer one. Our parts dept overrides a lot to bring it down to 30%. Employee pricing is even better. Got a new battery for my truck for $68. Nice.
Manwich - now Keto-Friendly
> Dogsatemypants
06/29/2019 at 09:29 |
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This is why I sometimes source the parts myself and only pay a mechanic to install it if I don’t have the tools or time to do it myself
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Dogsatemypants
> GoodIdeaAtTheTime
06/29/2019 at 10:44 |
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130% seems downright friendly compared to what they are trying to pull.
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Dogsatemypants
> Manwich - now Keto-Friendly
06/29/2019 at 10:45 |
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I wanted the u joints inspected because toyota has a tsb with warranty replacement for u joints and prop shaft with unlimited mileage that expires soon.
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Dogsatemypants
> Manwich - now Keto-Friendly
06/29/2019 at 11:02 |
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I was also trying to not just throw parts at it hoping to solve the issue, but get confirmation diagnosis first