Conversations Overheard

"Takuro Spirit" (takurospirit) 08/21/2018 at 16:38 • Filed to: worklopnik

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Older customer in the waiting room is having issues getting Spotify on their phone to play on their car’s radio, and after being told its an issue with the APP, and not the RADIO, they asked if ‘we have a phone number for Spotify’

Its an internet based online music streaming service.... I doubt they have a ‘phone number’

(checks google)

Nope. None that I, a non-user, can find easily.

WilliamsSW > Takuro Spirit 08/21/2018 at 16:41

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Maybe there’s a Spotify store nearby that he can just pop over to?

For Sweden > Takuro Spirit 08/21/2018 at 16:42

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How about listening to the radio on the radio?

Aremmes > Takuro Spirit 08/21/2018 at 16:44

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Maybe he can post a help request on his wall.

Sampsonite24-Earth's Least Likeliest Hero > Takuro Spirit 08/21/2018 at 16:46

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we get this all the time with my company.

Customer: I’m having trouble with your app

Me: OK have you downloaded the correct one? (Describes what the app tile looks like)

C: No the appstore wont let me download it, it keeps asking for a password

Me: OK looks like you have to contact the app store support to assis with your password

C: Thats who i called

Me: maam this is your health insurance company, we dont have access to your app store account

C: OK so can you call them and have them reset my password

Me: no maam thats not how that works.

C: well fine, im just going to tell my employer to change my health insurance to someone who can actually help me

Me: Ok maam, have a wonderful day

Ash78, voting early and often > Takuro Spirit 08/21/2018 at 16:48

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“Hello, Scandinavia? MY SPOTIFY IS BORKED, CAN YOU HELP?!”

/yelling because ESL

Takuro Spirit > For Sweden 08/21/2018 at 16:48

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Ash78, voting early and often > Takuro Spirit 08/21/2018 at 16:49

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I’m 39 and have never used Spotify. I think I gave up the first time I tried when they only allowed Facebook users. That’s a Hard Nope for me.

Takuro Spirit > WilliamsSW 08/21/2018 at 16:49

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I should give them directions to the closest mall....

...oh

Takuro Spirit > Ash78, voting early and often 08/21/2018 at 16:50

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Same.

Since I have Amazon Prime I just use thier app. I can stream or download to play offline 90% of music I want without buying in to the Unlimited option.

Ash78, voting early and often > WilliamsSW 08/21/2018 at 16:50

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That said, I’m absolutely floored that so many cell phone companies have retail stores everywhere. AND they compete with the company channel (online) but can’t really say that outright. It’s so weird. Occasionally convenient, but mostly weird.

CarsofFortLangley - Oppo Forever > Takuro Spirit 08/21/2018 at 16:51

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Dude it must suck so much to be old. My grandma has never used a computer nor a phone. She lives on her own, far from us.

I have no idea how she gets through life

CarsofFortLangley - Oppo Forever > For Sweden 08/21/2018 at 16:51

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Get outta here old.

Akio Ohtori - RIP Oppo > Ash78, voting early and often 08/21/2018 at 16:53

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I tried it once. Activated a free trial but discovered they didn’t have a webapp for listening (I think? This was a while ago) or I couldn’t log in. Either way I got bored and frustrated and uninstalled it.

Ash78, voting early and often > Takuro Spirit 08/21/2018 at 16:54

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Yep, I’m 95% Amazon Prime, 5% Pandora (they have better kids’ options and sometimes better classical). I’m rediscovering terrestrial radio after years away and it’s not half bad if the ads aren’t horrible.

WilliamsSW > Sampsonite24-Earth's Least Likeliest Hero 08/21/2018 at 16:54

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C: well fine, im just going to tell my employer to change my health insurance to someone who can actually help me

Yeah, unless you’re the CEO, CFO, or CHRO, good luck with that

WilliamsSW > Takuro Spirit 08/21/2018 at 16:55

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I’m pretty sure there used to be a Spotify kiosk down on the lower level..  Or was that by Montgomery Wards???  Oh shit, I think it’s at the mall on the other side of town, by Marshall Fields, dammit...

WilliamsSW > Ash78, voting early and often 08/21/2018 at 16:56

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Yeah, and they’re also competing with Best Buy’s online, bricks and mortar, as well as everyone else...

Takuro Spirit > Ash78, voting early and often 08/21/2018 at 16:59

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I swear if I hear ONE MORE BEST FIENDS AD....

Takuro Spirit > CarsofFortLangley - Oppo Forever 08/21/2018 at 17:02

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Our generation is going to be the first old people that ‘get it’, I believe.

That, or there’s going to be a HUGE leap forward in everything and we’ll be the ones left in the proverbial dust.

Sampsonite24-Earth's Least Likeliest Hero > WilliamsSW 08/21/2018 at 17:03

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right? working in health insurance made me realize that maybe only 10 percent of the united states actually understand how it works. 

TysMagic > Takuro Spirit 08/21/2018 at 17:05

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I fear it’s the second thing

Tekamul > Ash78, voting early and often 08/21/2018 at 17:05

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At this point, most brick and morta r cell phone stores are third-party owned, they are only authorized to sell, not repair/replace.  They’re pretty much useless.

Tekamul > For Sweden 08/21/2018 at 17:06

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*hand up*

It me. I even have a Sony Walkman to listen to the radio when I’m not in a car

TysMagic > Ash78, voting early and often 08/21/2018 at 17:08

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I am a loyal Sirius radio subscriber as long as it’s $5 a month. My wife is a Spotify pro or whatever fan, soon here Mazda will have carplay and that will make it fantastic. 

Takuro Spirit > TysMagic 08/21/2018 at 17:08

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I think we’re better prepared for it, though. We’re more in touch, attached, connected.

We might be okay.

Can’t wait to bump gangsta rap at the old folks home.

Andrew Lawler > Takuro Spirit 08/21/2018 at 17:09

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I bought an ‘80s Mazda truck from a septua genarian who had installed a Bluetooth radio and hands-free calling and all that in it. First off I have no idea how he heard anything over the factory speakers because engine/road/wind noise is loud as hell, but also I’m impressed because I’m 40 years younger and have never used any of that stuff. The radio is for radio in my cars, and when I want to talk on the phone I use my phone. Maybe that’s why he’s buying a new SUV and I’m going the other way.

lone_liberal > Takuro Spirit 08/21/2018 at 17:12

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You know, every generation believes that. It never happens. 

TysMagic > Takuro Spirit 08/21/2018 at 17:13

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We’re in touch with what is now though, not what’s to come. Big leap here, but this was an iphone once

lone_liberal > Takuro Spirit 08/21/2018 at 17:14

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One of the owners of a company that I used to work for had a Hotmail account. One day they had a mass outage and he wanted me to call Microsoft and get it fixed. I just nodded, told him I’d get on that, and went back to my office.

CarsofFortLangley - Oppo Forever > Takuro Spirit 08/21/2018 at 17:17

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How old are you?  We maybe different generations!!

Highlander-Datsuns are Forever > Takuro Spirit 08/21/2018 at 17:21

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I used to have spotify before amazon prime. Now I have not used spotify for ages. I put amazon music on all our phones.

My dad is 70 and he just won’t move away from a querty key board phone with a tiny screen.

Takuro Spirit > CarsofFortLangley - Oppo Forever 08/21/2018 at 17:37

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38

CarsofFortLangley - Oppo Forever > Takuro Spirit 08/21/2018 at 17:40

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I’m 26.  I guess we’re both Millinieals (??) 

ZHP Sparky, the 5th > WilliamsSW 08/21/2018 at 17:42

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Can they send a rep in a van (who will of course come by sometime between the hours of 9 and 6, so be home!) to install it for a low fee?

I wouldn’t be surprised if tech companies start offering such services soon, that’s the level of “innovation” many of the techbros seem to be coming up with lately.

ZHP Sparky, the 5th > Sampsonite24-Earth's Least Likeliest Hero 08/21/2018 at 17:45

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All the political debates about insurance in general makes that clear. It’s as if the concept of pooling insurance risk is completely foreign. Hurr durr, why should I pay for someone else’s vasectomy ?!

gmporschenut also a fan of hondas > Takuro Spirit 08/21/2018 at 18:27

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dogisbadob > Takuro Spirit 08/21/2018 at 18:42

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It isn’ t 1-800-SPOTIFY? :p

ranwhenparked > Takuro Spirit 08/21/2018 at 19:50

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The problem is that “it” is constantly changing. Eventually, what you’re with is no longer “it” and what is “it” is weird and scary.

I’m in my early 30s, and I’m already there. I don’t recognize half the people that are supposed to be current celebrities, and a store I was in recently was playing a modern country music station and I felt like my ears were going to bleed. 

ranwhenparked > TysMagic 08/21/2018 at 19:51

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And they once needed a big interactive display and a filmstrip to teach people how to use touch tone dialing. 

BigBlock440 > Ash78, voting early and often 08/21/2018 at 21:39

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Tried Amazon prime, Pandora’s got a much better algorithm for picking music. And it’s free. Never tried spotify. On a long trip, I might put an MP3 player on the FM transmitter, otherwise I’ll just listen to the radio and get mad at the shit they play *rabble, rabble *

Ash78, voting early and often > BigBlock440 08/21/2018 at 21:58

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Yep, but Pandora has ads and you can’t go backwards to replay tracks . I consider Amazon free because I pay $99/year for the shipping and streaming, the rest is just a bonus. It’s a good source  for when you want to go listen to a specific album vs a genre (where Pandora is better).

My $.02

BigBlock440 > Ash78, voting early and often 08/21/2018 at 22:16

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Yeah, I still listen to the radio, so an ad every once in a while and not going back isn’t that big a deal. Sometimes I’ll catch a song I haven’t heard and try and listen again, then figure “oh well, I’ll hear it again at some point”. I don’t have prime, mainly because you can still get the other benefits without it (most stuff is free shipping anyway) , and have netflix where you don’t have to worry about accidentally buying a $20 movie because your finger got too close to the screen.  I also don’t like to listen to the same artist several times in a row (like an album), I’d rather a variety of similar artists.

arl > Takuro Spirit 08/21/2018 at 22:37

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Well, I feel his pain. Back in the olden days (1970’s and earlier) cars tended to break down a lot more often, even when they were new. Vapor lock, carbs out of adjustment, etc.

Things broke and you took them in to get fixed. You called Tony about your Dodge Aspen’s rough idle and Tony fixed it

Now car makers have figured out how to make them mechanically reliable and no one calls Tony any more

But it’s come back to haunt us in terrible, ever changing, user annoying, apps,and mobile phones that all have the usability and synergy of a 2 barrel carb and rusty throttle linkage it works until it doesn’t and most people hust want to call Tony to fix it. I n the old days it was either broken or fixed

Now it might be - reset the device, reload the drivers,reload the latest version of the phone app, take it to the dealer for a flash update of the in-car app, get a new charging cable, learn the new interface to the app, throw phone out the window

Hell, I work  in IT and most car technology integrations suck  

Can’t I just call Tony?

duurtlang > gmporschenut also a fan of hondas 08/22/2018 at 00:56

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I’ll turn 36 in half a year. I sure hope the most important new things  of the next decade will be introduced within these few months I still have the ability to learn :)

TysMagic > For Sweden 08/22/2018 at 06:51

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but commercials...gross 

Takuro Spirit > CarsofFortLangley - Oppo Forever 08/22/2018 at 09:41

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Depending on who you believe, I either are or aren’t. Most places source 1981 as the start of that generation, I was born in ‘80.

CarsofFortLangley - Oppo Forever > Takuro Spirit 08/22/2018 at 10:06

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Yeah. I dunno. I tend to run with a much older crowd anyway due to my profession.

I also have a lot of grey hair and hate kids these days.

TheBloody, Oppositelock lives on in our shitposts. > TysMagic 08/22/2018 at 17:14

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Shit I’m 36 and I remember how to use one of those. 

TysMagic > TheBloody, Oppositelock lives on in our shitposts. 08/22/2018 at 17:15

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