Dealer service scam: opinions wanted

Kinja'd!!! "Cash Rewards" (cashrewards)
10/12/2016 at 13:25 • Filed to: None

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So a dealership I almost purchased a car from sent me an email shortly after saying essentially “hey, sorry the purchase didn’t work out, we’d love to be your service dealer”. Make sense, good business practice, I get it. Then another one, reminding me for service on a car I purchased in June. Then I just got a third (fourth, fifth?) and I noticed the text of the email saying that service is recommended every 90 days! Am I alone in thinking that this is some next-level fishing for ignorant people? A scare-tactic to get unnecessary service on brand-new cars? Oil and tire rotations are every 7500, some other items at the 15000 marks. Do they assume I’m hitting 100+ miles a day, five days a week?

For some reason I’m struggling to let this (IMO) bullshit slide, and am either thinking about trolling back to get more info (“Really? What do I need replaced on my 4month old car immediately? I’d love to spend my money at your dealership!), or just straight up passing this forward to honda corporate.

Thoughts?


DISCUSSION (14)


Kinja'd!!! SidewaysOnDirt still misses Bowie > Cash Rewards
10/12/2016 at 13:29

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In 90 days’ defense, generally if you look at the user manual it will recommend some crazy number like 7500 miles for oil changes but then recommend a figure half of that for “extreme” use. What constitutes extreme use is generally normal driving. Any stop and go, temperatures above 70 degrees, etc. The high number is really only applicable if you’re doing highway only.


Kinja'd!!! RyanFrew > Cash Rewards
10/12/2016 at 13:29

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I like the fishing idea because it results in the most interesting result on Oppo.


Kinja'd!!! notsomethingstructural > Cash Rewards
10/12/2016 at 13:29

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Depends if they’re doing a check-up or a service and how much it costs. And what they find. Lots of variables here.


Kinja'd!!! Cash Rewards > notsomethingstructural
10/12/2016 at 13:33

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Just checked, the phrase was “standard maintenance” which, to me, implies a service, not a check-up.


Kinja'd!!! Cash Rewards > SidewaysOnDirt still misses Bowie
10/12/2016 at 13:34

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True, but most new cars, including this one, have the service reminder that pops up when service is needed. I’ve had it be over the recommended interval as often as under the interval on previous cars.


Kinja'd!!! TheTurbochargedSquirrel > Cash Rewards
10/12/2016 at 13:34

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Not a scam but kinda goofy and relevant:

My dad bought a used 2005 Legacy 2.5GT Wagon from a dealer (had issues didn’t go back). In 2015 they sent us a voucher for a car wash for our 1995 Impreza because it was 20 years old. We only owned that car for about a year around 2012 and it had been sold years ago and never went to any dealership while we owned it.


Kinja'd!!! notsomethingstructural > Cash Rewards
10/12/2016 at 13:36

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If you’re thinking about calling Honda you should find out what is included and how much it costs.


Kinja'd!!! Cash Rewards > TheTurbochargedSquirrel
10/12/2016 at 13:37

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The amount of effort necessary to carry over 20 year old sales records from what, windows 95 at best, to send out a free car wash coupon just to get someone into the dealership is staggering.


Kinja'd!!! TheTurbochargedSquirrel > Cash Rewards
10/12/2016 at 13:39

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While the car was purchased from that dealer in late 1994 (we were the second owners) we have no idea how they were able to determine that we had owned it without also determining that it had been sold again.


Kinja'd!!! JCAlan > Cash Rewards
10/12/2016 at 16:04

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Nah, they’re just signed up with a direct-mailer marketing company, probably at the request of the manufacturer riding their ass about service retention. Just throw them away if you’re not interested, don’t go in and be a jerk about it. You surely have better things to do.


Kinja'd!!! Cash Rewards > JCAlan
10/12/2016 at 16:56

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You’re probably right. But I’m the guy who had to tell his parents “you know, you don’t have to keep paying AOL to sign on now that dial up is a decade dead.” They wouldn’t go for this, but the “your brand new Honda requires service every 90 days” seems like the sort of shit meant to pull people in like that.


Kinja'd!!! Bigjohn428 > Cash Rewards
10/12/2016 at 17:23

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I used to get service reminders for a car that, unfortunately, was voluntarily repo’d I guess the finance department didn’t talk to the service department. I finally had to say to the service guy I no longer had that car. 


Kinja'd!!! JCAlan > Cash Rewards
10/12/2016 at 20:23

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Shortly after I bought my new truck, I received a call that my first service was due. I work at the dealership, and was standing in the dealership when I received the call. It wasn’t someone from the dealership. I asked if they were calling from the dealership, and he said he was calling on behalf of the dealership. I then asked if he was with Onstar or what, and he couldn’t really explain. I told him that my brand new truck didn’t even have 1000 miles on it yet, so I would hold off on that first service for awhile. In talking to our service department, we still have no idea why I got a call or who it actually was. Someone at GM, I guess?? Who knows. The manufacturers farm so much shit out that it’s ridiculous. Even we don’t know where it comes from.


Kinja'd!!! Cash Rewards > JCAlan
10/12/2016 at 20:27

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The call is coming from inside the house... wait, no, we actually have no idea, nevermind.