IT Help Needed

"Kake Bake" (kakebake)
02/12/2015 at 07:51 • Filed to: ITlopnik

My parents' computer (Windows 7 I think) has picked up some tenacious malware and I'm hoping anyone versed in the subject can recommend any reputable free software to deal with it. Any help is appreciated. Thanks.

DISCUSSION (28)

pip bip - choose Corrour > Kake Bake
02/12/2015 at 07:56

time to upgrade to new computer.

spanfucker retire bitch > Kake Bake
02/12/2015 at 07:57

Nuke it from orbit.

No, really. Just backup whatever important files you can, and blast away the current install. Format it and reinstall.

Never put faith into a computer that's already been compromised.

DConsorti > Kake Bake
02/12/2015 at 07:57

the question is: what do you need? antivirus? anti spyware?

Did you try Avast? it's free and is good.

bw, nice GT6 pic!

CalzoneGolem > Kake Bake
02/12/2015 at 08:03

Malwarebytes

Kake Bake > DConsorti
02/12/2015 at 08:03

I don't know. It keeps installing a bunch of updates—that's what I know about it.

I'll try that, though. Thanks.

Kake Bake > spanfucker retire bitch
02/12/2015 at 08:07

That's what I was thinking.

I'll try to suggest it. Thanks.

Kake Bake > pip bip - choose Corrour
02/12/2015 at 08:08

Ha, that'd be the ideal, yes.

TheBloody, Oppositelock lives on in our shitposts. > Kake Bake
02/12/2015 at 08:08

Back up important stuff and install Ubuntu. Did it for my dad and he loves it. It's free as well and way lighter than that pig of an OS so their machine will run a lot smoother.

Rico > Kake Bake
02/12/2015 at 08:10

Install malware bytes and run it in Safe Mode . Be sure to update the app to the newest definitions and restart the pc while pressing F8 multiple times. Run the antivirus in this mode too.

Tell your dad to lay off the porn.

Kake Bake > TheBloody, Oppositelock lives on in our shitposts.
02/12/2015 at 08:12

Sounds reasonable.

Thanks.

Kake Bake > Rico
02/12/2015 at 08:13

Ha, will do.

Thanks.

davedave1111 > Kake Bake
02/12/2015 at 08:13

There's no need at all. It's really not hard to remove malware.

Kake Bake > CalzoneGolem
02/12/2015 at 08:13

That was my first inclination.

I'll look into it. Thanks.

davedave1111 > Kake Bake
02/12/2015 at 08:16

Try Malwarebytes, maybe. But you can't beat firing up Process Monitor ( https://technet.microsoft.com/en-gb/sysinter… ), terminating the malware processes, then deleting the relevant files from wherever they were.

CalzoneGolem > Kake Bake
02/12/2015 at 08:17

It's what I've always used. All of Piriform's products are great although it looks like malwarebytes has spun off as its own deal now.

spanfucker retire bitch > davedave1111
02/12/2015 at 08:21

You're never 100% sure you've removed all of it. If you think otherwise, you're wrong. Not every AV suite will find 100% of the infections 100% of the time.

Even worse if it's a kernel vuln that was used. You're far too blase about the current state of malware and the current shit state of AV.

Manuél Ferrari > Kake Bake
02/12/2015 at 08:22

KILL IT WITH FIRE!!!

DConsorti > Kake Bake
02/12/2015 at 08:28

here's the link (I forgot to post it!)

www.avast.com

Jake - Has Bad Luck So You Don't Have To > Kake Bake
02/12/2015 at 08:29

Avoid avast. Every machine I've seen it on it was the cause of more problems than it solved, and it has some obnoxious fucking female voice talk out of your speakers every time it does something and I can't figure out how to ignore it.

If it's something minor, boot into safe mode, use msconfig to disable any non-Microsoft services you don't immediately recognize, as well as stuff from the startup category. Reboot, install Malwarebytes Anti Malware, CCleaner, and Microsoft Security Essentials. Run MSSE, Malwarebytes, and then CCleaner. You'll probably have to reboot a few times.

This is the method I went through to remove an obnoxiously tenacious adware virus from a friend's PC without reinstalling. If you still have stuff happening after this like home pages or search engines mysteriously changing on web browsers just back up files, reinstall windows.

davedave1111 > spanfucker retire bitch
02/12/2015 at 08:35

Almost all malware can and will be removed by a decent combo of AV and AM software. But I actually meant doing it manually. It really isn't difficult to work out what should be there and what shouldn't.

I used to do AV professionally, and I never encountered a proper rootkit* in the wild, for what that's worth. Rootkit Revealer's pretty good, though.

*I see that people have been using 'rootkit' for much easier-to-detect trojans, lately. Those, I've seen. But they're trivially easy to get rid of. Proper rootkits are very rare.

JGrabowMSt > Kake Bake
02/12/2015 at 08:40

Windows Defender Offline, boot from disc, see what magic happens. You can also boot from USB for it. Also, TDSS Killer from Kaspersky, and ComboFix Should be able to get you back in business.

davedave1111 > TheBloody, Oppositelock lives on in our shitposts.
02/12/2015 at 08:57

Hey man, 2002 was a cool year. Have fun, and buy Apple stock :)

Kake Bake > Jake - Has Bad Luck So You Don't Have To
02/12/2015 at 08:59

Ha, man what a handful.

Thanks for the advice.