Ugh.... too early for an argument at work (not again)

"EL_ULY" (uly) 10/08/2015 at 11:12 • Filed to: None

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At least the sunrise was rad. Plus for the second day in a row, I stayed inside the line while squeezing into the last parking spot.

I clock into our Volvo side like 15 minutes later than I usually do but still waaay earlier than most people here. One of our service advisers is at the desk near the entrance to the tech side of the parts department. I say, “Good morning sir”. He replies, “what? ya decided to show up today?”. Because he mumbled it, I just walking into my department processing what I thought I heard. Didn’t make sense because since kindergarten, I’ve yet to miss a day of school, college, and work ever or have taken a “vacation” that lasted more than a day.

Anyways he comes in later while I was doing some paper work in the back. He rings the little bell and I went to the back counter and said, “yes sir, how can I help you?”. He says, “are you awake or are going to mess up this repair order as well?” At that point I confirmed that indeed, beef was had lol. Keeping calm as always...

Dude, what’s the matter?

-You fucking got me written up yesterday ya damn POS hack!

Whoa whoa hold on, for what, what happened?

-You fucking billed a battery to a customer and it ended up being warranty. Dumbass, why didn’t you check it you retard?!?!?!?!

Bitch! That ain’t my job to check that. You told me to bill the customer because they were out. I asked you! Parts doesn’t look up customer warranty or CPO information. You told me to bill it. I billed it.

(he’s getting in my face now and yelling)

-When I used to be in parts back at BMW, we checked shit like this. You were a tech you know this. I’ve been doing this for 20 years blah blah blah

Then you don’t have an excuse to mess up a accept your mistake. You are NOT in parts anymore dude, your a service adviser. You are NOT at BMW anymore. I am not in service right now, i’m in parts. Do you job completely and don’t be lazy.

(he makes a move like he is going to push me or something)

Dude really? You going to loose your job for this little BS?

(at this point he walks out)

My service manager gets here and he talks to him, then yells at him for not only messing up that customer’s ticket, but for messing with me. About 2 hours later he walks in and apologizes. I tell him that it’s all good and to not stress out to much. We all make mistakes and all that drama isn’t necessary.

Why is this hostile stuff happening to me as of late lol? I promise those sort of things never happen.

BONUS story: This super angry dude comes in yesterday with his 2002 Volvo S60 that was recently purchased. It....... it was in rough shape. He had 3 issues. A driver’s side door that didn’t open. An ABS light. Finally, a CEL.

He was already pissy about buying a bad car and more so about our the 1 hour check out fee of $125. For the door, a piece broke off the the door panel that connects the wire for the lock/latch. $890 and it’s back order til the 23rd. For the ABS light, he had codes for both the ABS/STC module and pump. For that, it’ll be $2060 plus $62 for software reload. For the CEL, the car has a bad fuel rail pressure sensor. That’ll be $380. Add 8 hours labor to all that and it’s like $4600. The guy flips out. “I’M GOING TO CALL CHANNEL 13 TO COME INVESTIGATE YA’LL MUH FUCKAS!”

Is it the weekend yet? Can I lay in bed and watch motorsport all soft and warm all day?

I promise to keep these type of posts to myself next time. Keep OPPO cars!!!

Milky > EL_ULY 10/08/2015 at 11:21

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Why do people yell in work settings? You’re there to make money not get in a dick measuring contest. Just do your job.

gin-san - shitpost specialist > EL_ULY 10/08/2015 at 11:26

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See, if I think a co-worker has made a mistake, I point it out and discuss it with them like they’re human or something. Just like how if I fuck up (and fuck up, I do, since I’m human... or something) I don’t mind if someone points it out so we can discuss it and try to avoid these mistakes again in the future. No need for yelling or posturing.

RazoE > EL_ULY 10/08/2015 at 11:35

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Dang dude, you’re a magnet for morons!

After seeing those prices, I’m kinda glad I didn’t get that S60R afterall =O

MontegoMan562 is a Capri RS Owner > EL_ULY 10/08/2015 at 11:38

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I find these posts very fascinating. Keep OPPO whatever we want to keep it!

And how do you buy a car with a door that doesn’t open an ABS and a CEL and not expect a big repair bill.

If he paid more than $500 bucks he got screwed and it’s entirely his own fault.

kanadanmajava1 > EL_ULY 10/08/2015 at 11:42

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What kind of door panel piece costs $890?

EL_ULY > MontegoMan562 is a Capri RS Owner 10/08/2015 at 11:50

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EXACTLY! He didn’t buy anything, got a free courtesy car wash, and a brand new XC60 as a loaner for 2 hours. When it came time to pay for his 1 hour diag, his credit card wasn’t working and blamed the poor cashier for like 5 minutes before using another card.

EL_ULY > RazoE 10/08/2015 at 11:55

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Oh man the S60R. We sold all for shocks to an independent shop not too long ago. It was like $2800 wholesale price. Could be worse, it could be Mercedes-Benz ABC stuff

EL_ULY > gin-san - shitpost specialist 10/08/2015 at 11:57

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Exactly. Let’s try and identify the problem so it we can try to not let it happen again

EL_ULY > Milky 10/08/2015 at 11:58

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In a perfect world buddy but people are just out to flex and be macho.

RallyWrench > EL_ULY 10/08/2015 at 12:15

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Customers and coworkers, man. The hardest part of the industry. Cars are easy compared to people.

RallyWrench > EL_ULY 10/08/2015 at 12:16

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Troof.

EL_ULY > RallyWrench 10/08/2015 at 12:21

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1 trillion percent true.

MontegoMan562 is a Capri RS Owner > EL_ULY 10/08/2015 at 13:02

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What an ass

shop-teacher > EL_ULY 10/08/2015 at 14:03

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People really suck sometimes. Have some cookies.

EL_ULY > shop-teacher 10/08/2015 at 14:48

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omgomgomgomgomg!!

Galileo Humpkins (aka MC Clap Yo Handz) > EL_ULY 10/08/2015 at 16:02

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Woah now, this is Monday or Tuesday, maybe Wednesday, morning levels of bs, not fit for a Thursday. It is Thursday, right? Either way, at least it was resolved.

EL_ULY > Galileo Humpkins (aka MC Clap Yo Handz) 10/08/2015 at 16:05

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yeah dude, totally uncalled for on a Thursday :]

shop-teacher > EL_ULY 10/08/2015 at 17:35

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I know, right? I got really hungry looking at that picture!

pip bip - choose Corrour > EL_ULY 10/09/2015 at 07:44

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sadly you’re not alone with customers like that.

we have ‘em too

:/

EL_ULY > pip bip - choose Corrour 10/09/2015 at 08:45

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There’s too many of them!

thebigbossyboss > EL_ULY 10/09/2015 at 15:48

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It’s moments like this I am thankful I drive a old american banger.

Takuro Spirit > EL_ULY 10/10/2015 at 18:04

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You and I need a reality TV show. I’m just glad to be off today! :D

I yelled at the service manager yesterday (he used to be a tech but moved up, but I still have seniority over him)

He asked my counter lady for a “quote on brakes” for a newer 6. Since she had time, not ONLY did she look up the brakes in the catalog, she went the extra mile and quoted Mazda’s Value Line pads to save the customer money, since they were also buying tires. The Value parts are in a second paper book, not in the catalog on the PC.

So she quotes it last week, gets the OK for everything front and back, and orders everything through a parts order, since there was no RO at the time, and although we stock both OEM and Value Line pads, we do not stock the rotors.

The parts come in, my other counter person checks them in and puts them away. Two days later, the car comes in.

The service manager put the appointment in the system as “check and advise on front brake pads, rotors IF NEEDED”

Um, no, mufucka, you said to ORDER ALL THE BRAKES.

Anyways, one of his writers writes up the customer, not the manager that set the appointment and knows about it, the advisor does NOT have a copy of the parts quote or order on the RO, gives the RO to the tech, the tech looks at the car and goes “It needs front pads, I can CUT the rotors.”

So my counter guy is told this, sees the amount on the RO ($360 which was priced for Value pads AND rotors, but it does not say that on the RO) and goes “Oh, he wants OEM pads then” which are nearly $100 more than the Values. But the amount works out.

Then the rest of us get to work, I notice the tires have been handed out, but the brakes are still on the special order shelf. “Umm, wasnt the tech supposed to put these on when he had the wheels off to do tires?” I muse.

My counter guy goes “He asked for front pads, I didn’t see a special order come up (because it was done on the parts side, not service, no VIN was attached so no SOR flag showed up on the RO, thanks ADP! Er, CDK!), I saw the amount so I gave him the pads from the catalog.

So I get the service manager involved. HE says he only wanted FRONT brakes ordered, and yes he was supposed to do rotors, then sees the OEM pads charged out that are $100 more than what was quoted/ordered.... and the quote is on his desk. I flip my shit.

Basically what was said was: The quote should have been on the RO, if you WANT a quote you need to write down what you want or need, you should have SEEN we quoted front AND rear and only ordered the front, ON A SERVICE TICKET, and when you set up the appointment, the wording in there that carried over to the RO should not have said CHECK AND ADVISE, it should have said INSTALL SPECIAL ORDER BRAKES/PARTS so we know WHAT THE FUCK TO HAND OUT. I hate playing the He Said - She Said game. If it ain’t written down in stone, I don’t trust anyone’s memory of what was said to be quoted/sold/ordered/installed. That’s why we have the system we do. USE IT.

He agreed, more or less. We were okay and back to being friends a short while later. He knows I stand up for my people and don’t let any bullshit go on with my department. I did end up helping him on the price of the pads, and he made the tech pull the car back in and put the rotors on he should not have cut.

EL_ULY > Takuro Spirit 10/10/2015 at 23:59

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We try and avoid any type of servixe department things at the front counter. We just send them to the service advisor and have the deal with it. If they need a price quote, it will be from the adviser mouth and will be not only on the customer’s notes, but as a price quote under the customer number. It is an extra step for the customer to go through the adviser for a parts price quote, but if it’s for our shop, the chance of miscommunication is eliminated. If anything is special ordered, it’s 100% pre paid. Still in your situation, ya’ll tried to do the customer a favor and service on cue ruined it.

Lol if we had cameras around here, it would really open the eyes of the customers showing them how shitty they can be, how we really are on their side and want to help, and end that scary dealer stigma.