Need IT help (UPDATE)

"RMudkips" (rmudkips) 09/16/2014 at 18:36 • Filed to: None

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So yesterday night I reset my WiFi via the only computer that's connected via cable to the router. After saving a setting on the router I noticed that I can't browse websites or even access the router via cable.

My Skype, Steam, Malwarebytes work fully, so I'm suspecting it's a firewall issue, which is weird because I can't get on the firewall until recently.

Have tried netsh reset, cmd.exe pings successfully, but to no avail. What do?

Update 1: IE and Chrome work, Firefox (my default) still shows the "loading" circle for any pages.

 > RMudkips 09/16/2014 at 18:39

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Have you tried turning it off and on again?

RMudkips >  09/16/2014 at 18:42

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Many times. It's plugged in too!

 > RMudkips 09/16/2014 at 18:44

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Did you factory reset the router? Do you have a static IP on your PC? What brand is the router?

GhostZ > RMudkips 09/16/2014 at 18:48

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What brand router, and where did you get it from? What exactly are you pinging? Try a Traceroute.

What are your DNS settings? (a DNS problem would explain why you can use Skype and ping an IP, but not resolve a domain name to access the internet).

RMudkips >  09/16/2014 at 18:48

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No. just a setting save.

It doesn't change.

Cisco Linksys

RMudkips > GhostZ 09/16/2014 at 18:51

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Cisco Linksys, Best Buy. I didn't actually reset, just saved an option and then I couldn't access webpages via browser.

How would I check the DNS settings? ipconfig /all?

 > RMudkips 09/16/2014 at 18:52

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Your best bet is to probably stick a paper clip into the "reset" hole for 30 seconds which will blow away the configuration. After that reprogram it from scratch and update to latest firmware. If you can't access the router via web interface to change any of the settings that's really your only option.

RMudkips >  09/16/2014 at 18:56

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I can access the router on my WiFi devices, so I don't think I need to hardware reset.

GhostZ > RMudkips 09/16/2014 at 19:00

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DNS can be set through network settings (TC/IP settings, right click a connection and hit "properties" in the network manager) to change them, or you can view them through ipconfig/all.

You need to be more specific than just "linksys" (also, really hope you didn't pay more than $30, Cisco has some amazing online deals if you buy direct from manufacturer).

But you should be able to log in to the router via a web browser through 192.168.1.1. There you can set DHCP settings, disable/enable firewall, etc.

Also, check your Windows Firewall settings. See if it got turned on (or the exceptions were changed) in response to your router. Sometimes they can be finicky. Try disabling windows firewall altogether, and then connect.

deekster_caddy > RMudkips 09/16/2014 at 19:02

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start with an ipconfig /reset and ipconfig /renew. If that doesn't work try resetting the router to defaults by holding in it's reset pin w paperclip.

What setting did you change???

GhostZ > RMudkips 09/16/2014 at 19:02

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Also, a hardware/factory reset on the router is still your best option. It might be a bit more hassle because you'll have to put all your other settings back to where they were, but it would solve your problem pretty easily.

AthomSfere > RMudkips 09/16/2014 at 19:24

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What setting did you save?

If you ping a site, and then use that IP to try and browse will it load the web page?

Are your web pages static or dynamic?

Reboot the PC...?

Try a different browser?

RMudkips > GhostZ 09/16/2014 at 19:36

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I can still access 192.168.1.1 on another device, just not on a browser on a specific computer.

It's a WRT-160NV3 from about '08 or '09, the space saucers.

What do I set for DHCP if it's just one device with issues?

Ran some malware scans and restarting, even though that may not do any good.

RMudkips > AthomSfere 09/16/2014 at 19:39

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Just went to "Wireless", went to the WiFi page, and just clicked "save settings".

Tried, won't do that.

???

Have many times.

Tried Chrome, doesn't work as well. IE7 (can access the Windows Update page) may, but I'm not risking it.

RMudkips > GhostZ 09/16/2014 at 19:41

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Here are the DNS settings. "Local Area Connection 4" is the one that's actually plugged into the router, and therefore the Internet.

Windows IP Configuration

Host Name . . . . . . . . . . . . : COMP1

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : no-domain-set.bellcanada

Ethernet adapter Local Area Connection 14:

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : BlackBerry Virtual Private Network

Physical Address. . . . . . . . . : 02-30-C0-52-8B-01

Ethernet adapter Tunngle:

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : TAP-Win32 Adapter V9 (Tunngle)

Physical Address. . . . . . . . . : 00-FF-AE-B7-CC-45

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Hamachi Network Interface

Physical Address. . . . . . . . . : 7A-79-05-5D-78-CF

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 5.93.120.207

Subnet Mask . . . . . . . . . . . : 255.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 5.0.0.1

Lease Obtained. . . . . . . . . . : Tuesday, September 16, 2014 6:29:15

PM

Lease Expires . . . . . . . . . . : Wednesday, September 16, 2015 6:29:1

5 PM

Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . : no-domain-set.bellcanada

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 6C-F0-49-70-E8-86

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.111

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

192.168.2.1

Lease Obtained. . . . . . . . . . : Tuesday, September 16, 2014 6:27:02

PM

Lease Expires . . . . . . . . . . : Wednesday, September 17, 2014 6:27:0

2 PM

RMudkips > deekster_caddy 09/16/2014 at 19:42

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Tried to no avail.

I just set the WiFi security and clicked "save settings".

deekster_caddy > RMudkips 09/16/2014 at 19:44

1

you should still be able to use a wired connection then. Try turning off your wireless card when you do it. By default Windows will give wifi adapter precedence over wired adapter.

AthomSfere > RMudkips 09/16/2014 at 19:52

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Sorry, I meant are your IPs static or dynamic.

The fact that everything else works... Has to be either something with the connection, a port or a client setting.

Have you tried moving the wire from the current port to another?

would you be able to dump from the following two commands:

ipconfig /all

wmic process get name, executablePath

RMudkips > AthomSfere 09/16/2014 at 19:56

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From ipconfig /all. "Local Area Connection 4" is the one to the router

Windows IP Configuration

Host Name . . . . . . . . . . . . : COMP1

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : no-domain-set.bellcanada

Ethernet adapter Local Area Connection 14:

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : BlackBerry Virtual Private Network

Physical Address. . . . . . . . . : 02-30-C0-52-8B-01

Ethernet adapter Tunngle:

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : TAP-Win32 Adapter V9 (Tunngle)

Physical Address. . . . . . . . . : 00-FF-AE-B7-CC-45

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Hamachi Network Interface

Physical Address. . . . . . . . . : 7A-79-05-5D-78-CF

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 5.93.120.207

Subnet Mask . . . . . . . . . . . : 255.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 5.0.0.1

Lease Obtained. . . . . . . . . . : Tuesday, September 16, 2014 6:29:15

PM

Lease Expires . . . . . . . . . . : Wednesday, September 16, 2015 6:29:1

5 PM

Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . : no-domain-set.bellcanada

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 6C-F0-49-70-E8-86

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.111

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

192.168.2.1

Lease Obtained. . . . . . . . . . : Tuesday, September 16, 2014 6:27:02

PM

Lease Expires . . . . . . . . . . : Wednesday, September 17, 2014 6:27:0

2 PM

AthomSfere > RMudkips 09/16/2014 at 20:03

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4 looks OK...

Try swapping the cables around the process dump.

I have actually seen a plague of malware recently (IT work, yay!) where "search engines" and the like have blocked certain types of TCP/IP traffic but left many others alone. It would be a good bet to rule out that now.

GhostZ > RMudkips 09/16/2014 at 20:05

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I assume the Hamatchi connection is the one you can't get access with? You're missing a default gateway on your computer's TCP/IP settings. Go to the local area connection in the network manager / network connections page, right click, go to properties, and enter in the default gateway manually as 192.168.1.1.

RMudkips > AthomSfere 09/16/2014 at 20:07

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From "get name". How do I swap said cables? System C:\WINDOWS\System32\smss.exe smss.exe C:\WINDOWS\system32\csrss.exe csrss.exe C:\WINDOWS\system32\winlogon.exe winlogon.exe C:\WINDOWS\system32\services.exe services.exe C:\WINDOWS\system32\lsass.exe lsass.exe C:\WINDOWS\system32\svchost.exe svchost.exe C:\WINDOWS\system32\svchost.exe svchost.exe C:\WINDOWS\System32\svchost.exe svchost.exe C:\WINDOWS\system32\svchost.exe svchost.exe C:\WINDOWS\system32\svchost.exe svchost.exe C:\WINDOWS\system32\svchost.exe svchost.exe C:\WINDOWS\System32\svchost.exe svchost.exe C:\WINDOWS\system32\spoolsv.exe spoolsv.exe C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe UMVPFSrv.exe C:\WINDOWS\UnsignedThemesSvc.exe UnsignedThemesSvc.exe C:\WINDOWS\system32\svchost.exe svchost.exe C:\Program Files\AirPrint\Airprint.exe airprint.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe mDNSResponder.exe C:\Program Files\GameTracker\GSInGameService.exe GSInGameService.exe C:\Program Files\IObit\LiveUpdate\LiveUpdate.exe LiveUpdate.exe C:\Program Files\LogMeIn Hamachi\LMIGuardianSvc.exe LMIGuardianSvc.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HP1006MC.EXE HP1006MC.EXE C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe mbamscheduler.exe C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe mbamservice.exe C:\Program Files\Common Files\Motive\McciCMService.exe McciCMService.exe C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe MotoConnectService.exe C:\Program Files\Raxco\PerfectDisk10\PDAgent.exe PDAgent.exe C:\Program Files\Bell\Bell Internet Security Services\RpsSecurityAwareR.exe RpsSecurityAwareR.exe C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe SeaPort.exe C:\Documents and Settings\All Users\Application Data\Skype\Toolbars\Skype C2C Service\c2c_service.exe c2c_service.exe C:\WINDOWS\system32\svchost.exe svchost.exe C:\Program Files\LogMeIn Hamachi\hamachi-2.exe hamachi-2.exe C:\WINDOWS\System32\alg.exe alg.exe C:\Program Files\Malwarebytes Anti-Malware\mbam.exe mbam.exe C:\Program Files\LiteStep\litestep.exe litestep.exe C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe MotoConnect.exe C:\WINDOWS\system32\ctfmon.exe ctfmon.exe C:\WINDOWS\system32\hkcmd.exe hkcmd.exe C:\WINDOWS\system32\igfxpers.exe igfxpers.exe C:\WINDOWS\System32\svchost.exe svchost.exe C:\WINDOWS\RTHDCPL.EXE RTHDCPL.EXE C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe hpwuschd2.exe C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe AdobeARM.exe C:\Program Files\BellCanada\McciTrayApp.exe McciTrayApp.exe c:\Program Files\Microsoft Security Client\msseces.exe msseces.exe C:\Program Files\Logitech Gaming Software\LCore.exe LCore.exe C:\Program Files\Microsoft IntelliPoint\ipoint.exe ipoint.exe C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe RIMBBLaunchAgent.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe jusched.exe C:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe hamachi-2-ui.exe C:\Program Files\Microsoft ActiveSync\wcescomm.exe wcescomm.exe C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe BbDevMgr.exe C:\Program Files\Rainlendar2\Rainlendar2.exe Rainlendar2.exe C:\Program Files\Logitech\Vid\vid.exe Vid.exe C:\Documents and Settings\SgtPanda\Local Settings\Application Data\Facebook\Update\FacebookUpdate.exe FacebookUpdate.exe C:\Program Files\GameTracker\GTLite.exe GTLite.exe C:\Program Files\Skype\Phone\Skype.exe Skype.exe C:\PROGRA~1\MI3AA1~1\rapimgr.exe rapimgr.exe C:\WINDOWS\System32\regsvr32.exe regsvr32.exe C:\Documents and Settings\SgtPanda\Application Data\Dropbox\bin\Dropbox.exe Dropbox.exe C:\Documents and Settings\SgtPanda\Local Settings\Application Data\Facebook\Messenger\2.1.4814.0\FacebookMessenger.exe FacebookMessenger.exe C:\Program Files\Common Files\Java\Java Update\jucheck.exe jucheck.exe C:\Program Files\Mozilla Firefox\firefox.exe firefox.exe C:\Program Files\MSN Toolbar\Platform\4.0.0205.2\mswinext.exe mswinext.exe C:\Program Files\Google\Chrome\Application\chrome.exe chrome.exe C:\Program Files\Google\Chrome\Application\chrome.exe chrome.exe C:\Program Files\Google\Chrome\Application\chrome.exe chrome.exe C:\WINDOWS\system32\cmd.exe cmd.exe C:\WINDOWS\System32\Wbem\wmic.exe wmic.exe C:\WINDOWS\system32\wbem\wmiprvse.exe wmiprvse.exe

RMudkips > GhostZ 09/16/2014 at 20:29

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It's LAC 4 that's connected to the Internet. Chrome's working fine now; still cant' use Firefox.

AthomSfere > RMudkips 09/16/2014 at 20:45

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On the router, move the hard-line from whereever it is plugged in now to another port. you likely have 3 available.

Also, you have a lot of "crude" IMO, but nothing looks wrong there, SgtPanda ;)

 > RMudkips 09/16/2014 at 21:11

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Try disabling Hamachi Network Interface as well as the Blackberry VPN connection. I've seen those cause issues with being able to get on the web before.

RMudkips >  09/16/2014 at 23:48

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I'll get to it! Even though I'm not sure how the Blackberry VPN got there

RMudkips > AthomSfere 09/16/2014 at 23:49

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I did before posting the dump. It made Chrome work, not Firefox.

And grade 5 was an interesting time...