[EBAY HELP] Digital Camera Edition

"Luke's Dad Sold His 2000TL To Get a Sienna" (lukielauxd) 08/19/2014 at 13:16 • Filed to: None

0

6

Hello everyone, sorry for bothering all of you about this.

Me and my friend buy and sell things on EBay and we recently sold a digital camera online. It arrived to the buyer's address on August 2nd and today we got a message saying that there was a plastic piece thing whatever that shows up in photos and the buyer decided to take it to a local camera shop to get it repaired and it was $45 and they are asking that be credited back to them.

How should I proceed? I've sent a message asking for a copy of the receipt and I am awaiting their answer.

Victorious Secret > Luke's Dad Sold His 2000TL To Get a Sienna 08/19/2014 at 13:32

1

Doesn't matter, sales are as is and the buyer/seller protection doesn't give a damn about anything you spend after the fact.

He bought it, he paid, he received it. Transaction over. You don't offer warranty, you're not a charity, and worst comes to worst eBay sides with you and tells the buyer to pound sand.

Make sure you're doing all the exchanges via the eBay email, so its all on their record.

user314 > Luke's Dad Sold His 2000TL To Get a Sienna 08/19/2014 at 13:43

0

IANAL, but I'd tell the seller to open a case with eBay, and then fight it. The buyer should have done that instead of taking it on himself to have it repaired.

Luke's Dad Sold His 2000TL To Get a Sienna > Victorious Secret 08/19/2014 at 13:44

1

How should I tell them though?

Hello,

I apologize for the problem with your camera. However, it arrived on August 2nd and it took until the 17th for you to inform us there was any problem with the camera. With it opened and now modified through a third party, I cannot offer you a refund.

Victorious Secret > Luke's Dad Sold His 2000TL To Get a Sienna 08/19/2014 at 13:47

2

Yup.

Burden is on the buyer to let you know right away if there are any issues, and if there are and they open a case ASAP, you can work things out. eBay/PayPal LOVE dealing with that shit, cause there is open communication and they don't need to wave their "we run the place, shut up and be nice" wands.

Him waiting 2 weeks and now saying there are issues? Nope. You didn't offer a return, correct? You sold it as is? Tough shit for them.

If they file a complaint against you, you can contest it and probably win and avoid having a strike against your account. Plus, eBay likes sellers too much. They make a lot more money off them than they do buyers.

Luke's Dad Sold His 2000TL To Get a Sienna > Victorious Secret 08/21/2014 at 14:05

0

I gave up. After repeating that she made modifications and they she should've notified us sooner and she up agreeing it was her fault and lowered it to $30. I read too many articles about how the seller always loses that I'm reluctant to continue this through an EBay claim.

Victorious Secret > Luke's Dad Sold His 2000TL To Get a Sienna 08/21/2014 at 14:17

0

You'd win since you lived up to your end of the bargain AND it took this long to contact you back.

eBay has no good faith warranty clause, sellers do not have to warranty their sales. I'd pursue it anyways. Worst case is its all documented against the buyer that they do this and its on an official record