Mazda Dealerships are the Worst

Kinja'd!!! "jsemerica" (jsemerica)
12/18/2014 at 12:03 • Filed to: None

Kinja'd!!!2 Kinja'd!!! 27

I went to a different dealership for an oil change because it was a bit closer, what you see below is the result. That's an oil soaked shop towel that was wedged in between the filter and pedestal, resting on the hot side of the rotary engine.

Then they called me the next day asking to trade in my vehicle...

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DISCUSSION (27)


Kinja'd!!! For Sweden > jsemerica
12/18/2014 at 12:04

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TakuroSpirit in 3..2..1..


Kinja'd!!! Funktheduck > jsemerica
12/18/2014 at 12:06

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No bueno.


Kinja'd!!! Party-vi > jsemerica
12/18/2014 at 12:07

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Sometimes people make mistakes, like taking their car to the dealership for oil changes.


Kinja'd!!! $kaycog > jsemerica
12/18/2014 at 12:07

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Be sure to let them know about that.


Kinja'd!!! Leon711 > jsemerica
12/18/2014 at 12:09

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MY MAZDA DEALER ALWAYS WANT THE FUCKING VIN, THRUST WASHER USED FROM 1989-2005? VIN. POLLEN FILTER? VIN.

you don't need the vin.


Kinja'd!!! Twingo Tamer - About to descend into project car hell. > jsemerica
12/18/2014 at 12:09

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1) Go back to dealership

2) Make a scene

3)....

4) Profit


Kinja'd!!! Takuro Spirit > For Sweden
12/18/2014 at 12:10

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Kinja'd!!! For Sweden > Leon711
12/18/2014 at 12:10

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They just need to talk to Vinny, alright? To get the stuff, capice?


Kinja'd!!! E92M3 > Party-vi
12/18/2014 at 12:10

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^This. Stories like these are why I do everything myself.


Kinja'd!!! Takuro Spirit > Leon711
12/18/2014 at 12:11

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Have you used the new Mazda GEPC? No. So STFU. I need a VIN. Lawd help me, I need a VIN.


Kinja'd!!! Textured Soy Protein > For Sweden
12/18/2014 at 12:11

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For a long time, there was only one Mazda dealer in my town. I took my '99 Miata and '06 Mazdaspeed 6 to them for service, although I had mostly been going to an independent shop that was cheaper and would install performance parts I bought online and brought to them.

Another Mazda dealer opened up a couple years ago, but I've never been there. I got rid of the MS6 in June 2013. But for some reason they've been sending me a bunch of junk mail lately, wanting me to trade in my MS6.

I PaperKarma 'd that shit.


Kinja'd!!! CalzoneGolem > Party-vi
12/18/2014 at 12:12

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#COTDNominations


Kinja'd!!! Leon711 > Takuro Spirit
12/18/2014 at 12:12

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ebay didn't need my VIN and it was a genuine part.


Kinja'd!!! MR2_FTW - Group J's resident Stig > Twingo Tamer - About to descend into project car hell.
12/18/2014 at 12:15

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THIS. As a person who works at a dealership, I know for a fact that if you make a scene they will give you SOMETHING to make you shut up, especially with a mistake that dangerous.


Kinja'd!!! Redbulldidlo > Leon711
12/18/2014 at 12:16

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That probably just means their parts guys are new, or new ish. their cars don't all have the same thing, and their system might work off the vin.


Kinja'd!!! Redbulldidlo > Leon711
12/18/2014 at 12:16

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Ebay works off of the name and year, with the EPC mazda uses, it could just work off the vin.


Kinja'd!!! ly2v8-Brian > Leon711
12/18/2014 at 12:17

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Ebay doesn't use Mazda's computer system.


Kinja'd!!! Twingo Tamer - About to descend into project car hell. > MR2_FTW - Group J's resident Stig
12/18/2014 at 12:19

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I think the service should at least be on the house considering the damage that could've done if it caught fire.


Kinja'd!!! Takuro Spirit > jsemerica
12/18/2014 at 12:21

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I could go on and on about how manufacturers are pressuring the dealers into gaining customer retention by offering things like Express Lube, and coupons out the ass, so the dealers are forced to either pay highly qualified techs next to nothing to do oil changes, or hire some hourly minimum wage lube jockey to do them.....

But I won't.


Kinja'd!!! Takuro Spirit > Leon711
12/18/2014 at 12:22

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Sometimes you get lucky, and the model interchange on there is correct. Or the part you needed wasn't one of the many that are trim, production date, and model code specific.


Kinja'd!!! jsemerica > $kaycog
12/18/2014 at 12:48

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I gave them an ear-full on the phone but it was some salesman who'd have "someone of a higher paygrade" call me back, never did. Oh well, just happy my car didn't burn to the ground and they can thank me for the review on google.


Kinja'd!!! $kaycog > jsemerica
12/18/2014 at 12:49

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Lousy Customer Service. They should have bent over backwards to make it right. Good idea on a review.


Kinja'd!!! Tohru > Textured Soy Protein
12/18/2014 at 13:24

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Might want to fix that link. When I clicked on it, it said at the top, "We sent g******@yahoo.com( email censored by me ) an email containing a link to reset your password."


Kinja'd!!! Party-vi > Leon711
12/18/2014 at 13:26

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BMW does the same thing - last 7 from my VIN.


Kinja'd!!! Textured Soy Protein > Tohru
12/18/2014 at 13:27

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Weird, that's just to their main site. If I go to it directly it doesn't pop up, but if I click thru here it also pops up a random email that it's sending a password reset window. Post is outside the edit window so I can't change it.


Kinja'd!!! pip bip - choose Corrour > jsemerica
12/19/2014 at 08:20

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could've been worse , i work at Subaru dealer , tech drained gearbox oil as per service schedule , serviced rest of car underneath , lowered car , completed rest of service , except for refilling gearbox , D'OH. car went a 10 kms down freeway , then came to a grinding halt , many $$$$ later customer had another gearbox in his WRX , and tech is no longer employed by us.


Kinja'd!!! jsemerica > pip bip - choose Corrour
12/19/2014 at 15:44

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10 KM, that's pretty good for no oil!