Our Juke died

"fhrblig" (fhrblig) 10/02/2014 at 22:05 • Filed to: None

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My partner was at work for a bit, then got in the car to leave and it was totally dead. He was near my work, so I left early and tried to help him jump start it. No dice, but I haven't been able to successfully jump start any vehicle with my Fiat. Tow truck shows up, and suggests we try to start it with a jump box before we tow it. It starts.

We left it at the Nissan dealer where we bought it, which was nearby. Now I'm a little irritated, because they want to charge him a diagnostic fee to look at it. It's still under the bumper-to-bumper warranty. Am I wrong to be pissed off at that? They said it would be refunded if a repair that's covered takes place, but I don't think we should be charged at all when it's still under warranty.

Dsscats > fhrblig 10/02/2014 at 22:07

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NOOOOOOOO. On another note, I think you are the only Opponaut who has a Juke in the family.

And as for the diagnostic fee, if it was under $100, meh.

Jeff-God-of-Biscuits > fhrblig 10/02/2014 at 22:10

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Did you try putting in more quarters?

Spaceball-Two > fhrblig 10/02/2014 at 22:17

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My wife and I have been looking seriously at a Juke. This is relevant to my interests. Do you mind if I ask which model and how your experience has been?

fhrblig > Dsscats 10/02/2014 at 22:21

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$139.

Dsscats > fhrblig 10/02/2014 at 22:24

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Shouldn't be charged, but could be worse. Chances are it'll be a warranty repair and it'll get refunded any ways.

fhrblig > Spaceball-Two 10/02/2014 at 22:26

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Zero problems until today. He loves it, and I've been pleasantly surprised. The CVT and the turbo work pretty well together.

fhrblig > Jeff-God-of-Biscuits 10/02/2014 at 22:26

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No, but I shook it a lot.

The Stig's Rustbelt Cousin > fhrblig 10/02/2014 at 22:27

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In some cases, the dealership may want you to sign for the diagnosis up front, in the event that the problem was caused by something that isn't covered by the warranty, such as aftermarket equipment. Now would be a good time to read the warranty information found in your owner's manual, where you will find that there may be some exclusions to the manufacturer's limited warranty that you were previously unaware of.

For example, I know that BMW does not consider a replacement battery as a warranty repair, unless the battery is defective. If the battery fails as a result of disuse, they will not pay the dealership to replace it. That also includes someone who may drive their vehicle every day, but does not drive it far enough for the alternator to sufficiently recharge the battery. On vehicles with demanding electrical systems, a 10-minute drive to work every day isn't going to be enough, especially when half of that is spent idling, during which time the alternator is not recharging the battery at all.

fhrblig > Spaceball-Two 10/02/2014 at 22:29

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I forgot to mention it's a 2013 SV AWD.

fhrblig > The Stig's Rustbelt Cousin 10/02/2014 at 22:31

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There's no aftermarket equipment, and he's put 16k on it so it's driven plenty. There's even a separate battery warranty, and we're within the limits still.

Spaceball-Two > fhrblig 10/02/2014 at 22:33

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Thank you for this. I hope you get the issue sorted.

The Stig's Rustbelt Cousin > fhrblig 10/02/2014 at 22:41

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Hypothetically, if the technician runs a complete electrical diagnosis, and determines that the car would not start because the lights were left on, Nissan probably won't pay a warranty claim. In that scenario, either the dealership or customer pays for the diagnosis time, or the technician ends up working for nothing.

Mr. Ontop, No Strokes, No Smokes...Goes Fast. > fhrblig 10/02/2014 at 22:48

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As long as the battery is between those bumpers...I would raise hell about that.

AMGtech - now with more recalls! > fhrblig 10/02/2014 at 23:19

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No. Nissan/the dealer needs topay this. No car this new should have a battery issue. Unless it's painfully obvious that you or your partner did something wrong to cause the battery to fail. If that isn't the case, you can argue that the problem must be intermittent if they don't find the real cause. If it's not warrantable the dealer needs to cover it. Also, Nissan doesn't have a module that can tell the technician if lights or the key were left on, soif they do say that, it's just a guess.

AMGtech - now with more recalls! > The Stig's Rustbelt Cousin 10/02/2014 at 23:29

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Mercedes wins again! Batteries are included in the 4/50 warranty. Doesn't matter if it needs acharge, an alternator, or some $1500 module causing a quiescent draw. The only times it isn't covered under factory warranty are when the customer did something to cause the battery to fail or go flat. They've even gone so far as writing new software for the control of the alternator in order to charge the battery more for customers who don't drive very far. Or even just upgrade to a 950 amp AGM battery instead of 800. Often if it isn't a warrantable issue, the dealers will cover the costs, depending on the situation of course.

The Stig's Rustbelt Cousin > AMGtech - now with more recalls! 10/02/2014 at 23:37

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My information on BMW's warranty is a few years out of date, so it's possible that BMW has adopted similar policies, which would have been smart, considering how many customers were incredibly annoyed (and rightly so) when they were told they had to drive further and more often, or keep their cars hooked up to battery tenders whenever they weren't driving.

AMGtech - now with more recalls! > The Stig's Rustbelt Cousin 10/03/2014 at 01:19

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We do have to tell some customers that. But usually just the ones who have lots of cars and sometimes they sit for weeks without any attention. Or the customer frequently spends weeks away from home.

The Stig's Rustbelt Cousin > AMGtech - now with more recalls! 10/03/2014 at 01:44

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Sitting for weeks is one thing. I'm talking about a 5-series that gets regular use, pretty much daily, but doesn't drive more than a few miles a day. Many of the customers in question had very short commutes, or were homemakers or retirees that just didn't need to drive very far, in the small midwestern college town where they live. As a service advisor, having to tell these people that BMW would not cover their battery replacements was incredibly frustrating, especially when replacing the battery required performing the battery registration procedure and all the other nonsense that went along with it.

AMGtech - now with more recalls! > The Stig's Rustbelt Cousin 10/03/2014 at 01:49

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This is one of the many reasons I'm not a BMW fan anymore. I used to love them, but they lost their way more than 10 years ago. I'm not saying Mercedes is perfect, but they do most things better than pretty much everyone else in my opinion.

The Stig's Rustbelt Cousin > AMGtech - now with more recalls! 10/03/2014 at 02:05

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BMW needs to stop with the stupid niche models and unnecessary electronic rubbish, and get back to basics.

thebigbossyboss > fhrblig 10/03/2014 at 07:58

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If it worked on the jump drive it for an hour park somewhere with your hood in an accesible place (because you may have to jump it) and see if it starts. If it starts...something drained the battery no worries if it doesnt battery is not holding charge (99/100) or alternator (1/100).

JEM > fhrblig 10/03/2014 at 10:26

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I'd be a little miffed at having to pay the diagnostic fee, but I'd pay it.

Meatcoma > fhrblig 10/03/2014 at 11:00

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Same model my wife is looking at currently. And she had a very nice list of cars. To be narrowed down to a Juke was almost infuriating to me until I drove it, it's pretty peppy and it's got room inside. Was presently surprised. The AWD sold her on it over a BRZ(which we both extremely enjoyed driving).

fhrblig > Meatcoma 10/03/2014 at 14:52

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I really expected to hate it, but it's a fun little car.

OttoMaddox > The Stig's Rustbelt Cousin 10/04/2014 at 00:38

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Alternators charge batteries when idling; it's why they replaced generators.

The Stig's Rustbelt Cousin > OttoMaddox 10/04/2014 at 10:37

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That used to be the case, but on modern luxury cars, the draws at idle are more than some alternators can keep up with. You're technically correct, but if you were to drive such a car for short distances in stop-go traffic every day, rarely/never driving it on the freeway for at least 20-30 minutes, eventually it will catch up.