by "itschrome" (itschrome)
Published 12/15/2017 at 14:52
by "itschrome" (itschrome)
Published 12/15/2017 at 14:52
No Tags
STARS: 7
had an issue with amazon, and this is my tale..
Me:yes, I dunno what happened but i believe an app update caused one touch buttons to populate. this resulted in an order being placed and I do not want nor could I afford this item. I think it got ordered when my phone was in my pocket! I have sense disabled the feature but it should have never been enabled from the start!
You are now connected to Rashid Navab from Amazon.com
Rashid Navab:Hello, my name is Rashid Navab. I’m here to help you today.
Me:thank you
Rashid Navab:Is it Aquatic Life DI Color Changing Mixed Bed Resin Cartridge ?.
Me:want my order canceled and refunded asap please
yes
Rashid Navab:Will try my best to do so keith
Me:thank you.
Rashid Navab:Let me check that for you
Me:I would have canceled sooner but i never got an email or notification. I went to pay my car bill today and iw as short and was like what the fudge
Rashid Navab:SO sorry for the hassle keith
I can see the order is in shipping soon stage so cannot be canceled
But please be rest assured we charge you once the item is shipped out
And I can see the item will be soon shipped out and will cancel that for you
And if it is with the carrier you can call the carrier anytime for they cancellation or you can reject that while delivery
Will that be fine ?
Me:so now i need to call the post office to cancel? this is honestly BS. why would you guys auto enable this feature!
Rashid Navab:So sorry for any misunderstanding keith
Me:I run a large IT depot and this is about all the time I have to spend on this today. I need a better solution
Rashid Navab:But it was placed from One click that is activated from your side
Me:it’s not a mis understanding. you guys enabled a feature by defualt that shouldnt have been
it should have also notified me prior to shipping
the only way i knew about this order is because i saw a charge on my bank account
Rashid Navab:So sorry keith but we cannot enable it without customers permission
Me:I never set it up!
the app updated and boom there they are now
Rashid Navab:One click its names itself means order is placed in one click
I understand that so sorry for the hassle keith
You can cancel that once it is at the carrier and shipped out
Me:yeah i get that smarty ass but you should have a email notice or something. not to mention I NEVER ENABLED IT
I never set up a button
I never used it before
I never would
it was never on my app before
Rashid Navab:To turn off your 1-Click settings for physical orders, go to Your Account here:
https://www.amazon.com/cpe/manageonecli... (See full link)
From that page, click “Turn 1-Click off.” The 1-Click ordering option for digital items stays available even if you turn off 1-Click Ordering for other purchases on your account.
Me:app updates thursday and whoa look at this now theres buttons for studff i rarely order that seem to allow orders if theres a miss touch
yeah already did that before reaching out
thats not a solution
or very helpful
I dont want this order, I never ordered it, I dont want to pay for it and I dont have time to deal with this
if you are incapabale of resolving this i need some one who is
Rashid Navab:I understand but cannot cancel it right now
Me:you need to do something
you call the post office and cancel it
Rashid Navab:Anyone over here will be helping you with the same resolution keith
Me:not good enough
thsi is total crap man
Rashid Navab:We cannot call them as the post office need the csutomers authorization to cancel it
Me:well figure it the fuck out
this is not ok
at all
and your not helping
Rashid Navab:I can see you’re upset, and I can assure you that I’m here to help and will do everything possible to resolve this. But, if you continue to use such language I will have to terminate this chat.
Me:please help
oh for the love of god
your not helpful
I want a supervisor to call me
and you to stay on chat while i wait
Rashid Navab:I understand you frustration keith but my system doesn’t have the option to cancel it for you
Me:you need to find a way
and to issue a refund asap
Rashid Navab:I can transfer this chat to the supervisor but they will be helping you with the same resolution Keith
Me:no you stay. I want them to call me
I want a phone call
Rashid Navab:Supervisor can be on the chat keith
Me:not good enough
Rashid Navab:I can transfer you directly to supervisor
Me:not good enough
Rashid Navab:And they can see my chat
Me:not good enough
Rashid Navab:Cannot connect a call for supervisor
Me:not good enough
you need to try harder
Rashid Navab:Thats the best I can do
Cannot connect a call for supervisor
Can transfer you over chat
Me:then your best is the worst customer service ever. and that’s not good enough
Rashid Navab:I understand so sorry for the hassle
Me:Rashid, try harder
Rashid Navab:I did
Me:I don’t think you tried at all
Rashid Navab:I did and I know what my system allows and what doesn’t
Me:you did nothing to resolve the matter
Rashid Navab:SO that the best I can do 0
Me:then what is the point of your job if your system wont let you do anything?
yes 0 is the best you can do isn’t it
I bet you have disappointed all your lovers too..
Rashid Navab:Is there anything else I can assist you with today?
Me:yes you can resolve this matter
you haven’t even helped me yet let alone with anything extra
focus on this problem first
Rashid Navab:I did tried helping you but you are on “not good enough”
So I cannot cancel this right now
Me:your trying is just pissing me off and not actually trying anythign at all
now please, have a supervisor call me. the number is on my account
Rashid Navab:I can see you’re upset, and I can assure you that I’m here to help and will do everything possible to resolve this. But, if you continue to use such language I will have to terminate this chat.
Me:you made me upset Rashid
Rashid Navab:Cannot connect a call keith
Me:you and your lack of trying
Rashid Navab:But can transfer you
Me:they have a phone on their desk. tell them to pick it up and call me
no you dont dare transfer me
Rashid Navab:I’m so sorry keith
But cannot make a supervisor call so sorry for the limitations
Me:no youre not. say sorry one more time and I’ll go ape
have you even asked them or are you just sitting there looking at your phone recalling happily how you thought this job was soo great on your first day and now you suck and can’t resolve anything and every day is a growing hell...
now stop dreaming of good days and help me
I need this item to be canceled and a refund issued
how hard is that?
Rashid Navab:SO sorry keith
Me:Rashid..
what did i say about that word?
Rashid Navab:But cannot issue the refund now and cannot cancel the order
Me:I don’t want to hear it
Rashid Navab:I’m so sorry keith
Me:I want to hear, nothing other than yes I can help you
Rashid Navab:So sorry keith but cannot cancel the order
Me:but I never placed it
Rashid Navab:And cannot issue the refund
Me:so you need to do something
Rashid Navab:I tried my best keith
Me:not good enough
have you ever thought to your self “hey, I would wish someday I wouldn’t be a disappointment to my family and loved ones?” well good new Rashid, today is that day! you and turn a new leaf today and be helpful!
Rashid Navab:So sorry keith but I did everything for you
Me:you did nothing for me
Rashid Navab:But I cannot cancel the order
Me:YOU’RE TEARING ME APART RASHID!
Rashid Navab:So sorry for that keith I don’t want to do so
I hope you understand my limitations
Me:SO PUT ME BACK TOGETHER MAN! HELP ME
Rashid Navab:I’d love to dear
But I’m so sorry I cannot cancel the order you can do that
Once it is with the carrier you can do that
Me:that’s really not my problem, honey. I need you to handle this for me. be my knight in shinning armor!
Rashid Navab:Even I don’t want you to face hassle keith but what can I do if my system don’t allow me to do the things you are requesting
Me:you can have a supervisor call me
Rashid Navab:I hope you at least understand my system limitations
But call cannot be connected as I’m trained on chat
My system is only for chat
Can transfer this chat to the supervisor but cannot call the supervisor
Me:they can call me. I assure you they have the physical and mental abilities to do so. I know supervisors are usually brainless twats but a phone call they can make
Rashid Navab:I’d love to do that what you are asking keith
But I can’t so sorry I just don’t have the options to do that
Me:will you be brutally beaten if you speak directly to a supervisor. please if this is the case let me know. I will send help!
say banana if you can’t say yes
Rashid Navab:I did that for you I’m consulting with my supervisor and they wanted to chat with you
But they cannot call the customer who is on chat
But they can get the customer transferred to them
I hope you understand
Me:not good enough
are you under distress? are they threatening you? are you in chains? just please darling let me know if you need help.
other wise if your not, please just resolve this issue
Rashid Navab:Thank you for your so much kindness keith
But I’m not under anything harassment or something
Me:ok good
Rashid Navab:Just trying to help you in the best way available
Me:I’m glad your safe ;) I wont send this elite team of rescuers your way.. (keep an eye out for a blue van)
now while we wait for that, please just help me out. then we’ll break you free from your amazon prison!
come on man, help me out. It’s Friday, Friday
Gotta get down on Friday
Rashid Navab:Happy Weekend keith
Me:Everybody’s lookin’ forward to the weekend, weekend
Rashid Navab:But I tried my best
Me:not enough to deserve the Partyin’, partyin’ (Yeah)
Rashid Navab:Please be rest assured keith can do one thing
Me:yes?
you have my interest
Rashid Navab:Let me check what carrier will be delivering it so that I can do the rest
Me:ok!
Rashid Navab:So it will be delivered by USPS_SC_AT_PARCEL
Me:uh huh
Rashid Navab:Let me cancel that for you by contacting the carrier lets see if I can
Me:sweet! I’ll wait
Rashid Navab:May I know you got the email for the cancellation keith ?
It will be form USPS ?
Me:let me check
Rashid Navab:Thank you
Me:got it!
Rashid Navab:Your Redelivery Has Been canceled
Your Confirmation Number: CAR66351224
Me:I love you.
Rashid Navab:We Love you to!
Me:can we maybe just cuddle for a while?
Rashid Navab::)
Me:also when can I expect to see the refund issued
Rashid Navab:My cheeks are blushing !
Me:;)
Rashid Navab:Once it is sent us back refund will be issued
Me:ok excellent!
I’m glad you were able to seize the day and be the hero we not only needed bust desperately longed for. You are a shinning beacon of all that is good in this world. A true human of humans, a God in your own right.
Rashid Navab:Thank you so much keith :)
Glad to help you
Me:I shall release you from the burden of my nonsense now and allow you to help lonely old people whom just need a friend and cant figure out how to make the tv show play on the tv.. God speed my friend, I’ll always remember you.
Rashid Navab:Thank you keith )
I’ll also always remember you :)
Best contact of my life time !
sIl
"Ash78, voting early and often" (ash78)
12/15/2017 at 14:56, STARS: 3
Tl;dr — calling or emailing are both better. Chat sucks with almost every company, but this was at least entertaining!
"itschrome" (itschrome)
12/15/2017 at 14:57, STARS: 0
you should really read it.
"McMike" (mcmike)
12/15/2017 at 15:11, STARS: 1
My next door neighbor fell for the “one click ordering” button on his desktop or mobile device.
He likes to add things to his cart all the time, and then decide if he wants to buy them.
What did he click?
A 200 lb outdoor propane firepit.
He called immediately and had the same conversation you did. He had to intercept the delivery and refuse it.
His wife sat in the front window for three days waiting for that truck.
"itschrome" (itschrome)
12/15/2017 at 15:13, STARS: 0
yeah I wasn’t about that life.
"ttyymmnn" (ttyymmnn)
12/15/2017 at 15:16, STARS: 1
Just write “REFUSED” in big letters on the box and drop it back in the mail (assuming it’s coming USPS).
https://pe.usps.com/text/dmm300/508.htm
"Chariotoflove" (chariotoflove)
12/15/2017 at 15:18, STARS: 3
say banana if you can’t say yes
This is where I lost it.
Honestly, I started out thinking you were being a dick to a helpless minion in Mumbai or something. But, by the end, I was sure you gave him a laugh and a story to tell. Nicely done.
"Akio Ohtori - RIP Oppo" (akioohtori)
12/15/2017 at 15:24, STARS: 1
This is pretty good. Usually Amazon customer support can’t pass the Turing test.
"itschrome" (itschrome)
12/15/2017 at 15:24, STARS: 1
and a hell of a survey!
"itschrome" (itschrome)
12/15/2017 at 15:27, STARS: 0
haha! seriously. half way thru I wasn’t sure I had a human, then he dropped the “dear” haha
"McMike" (mcmike)
12/15/2017 at 15:29, STARS: 0
I hate one touch ANYTHING.
"Sampsonite24-Earth's Least Likeliest Hero" (sampsonite24)
12/15/2017 at 16:44, STARS: 1
not a one click issue but my mother in law accidentally ordered a nine foot artificial christmas tree on amazon when she meant to order one smaller. she didnt realize her mistake till the ups guy asked for help from my father in law to unload it and when they told him it was a mistake and refused delivery he got super pissed and started stomping around in circles around his truck swearing. apparently the neighbors thought it was hilarious
"McMike" (mcmike)
12/15/2017 at 17:30, STARS: 0
I heard the fireplace delivery dudes did the same thing. They threw a fit because they already got it off the truck. :)
"E92M3" (E46M3)
12/15/2017 at 22:33, STARS: 1
Customer Service does not pay nearly enough...Thank god he doesn’t have a phone, or he would of probably killed himself on the 2nd day.
"pip bip - choose Corrour" (hhgttg69)
12/16/2017 at 06:50, STARS: 1
that made me laugh.