by "Arrivederci" (arrividerci)
Published 12/08/2017 at 14:43
by "Arrivederci" (arrividerci)
Published 12/08/2017 at 14:43
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STARS: 0
As I posted up a couple weeks ago, we b ought my wife a new car from out of state. It was a 2017 model and was a factory demonstrator for an area Kia representative, never privately titled, under 16k miles when we bought it.
Anyway - this morning the TPMS sensor kicks on and says the pressure is low in one of the tires. I check and one was down to 25lbs. Fill it up and check again about three hours later - down 1.5lbs more. Clearly leaking. Ugh.
My wife takes it to Discount Tire (since they patch for free) and they pull the tire off and there’s a plug in the shoulder. Sonofabitch. EDIT: Clarification - Discount Tire determined the leak is coming from the plug, which is in the tread near the shoulder of the tire. Also said it was unable to be patched.
So, my question is, how loudly should I complain to the dealer about selling me a car with a plugged tire, if at all?
"Future next gen S2000 owner" (future-next-gen-s2000-owner)
12/08/2017 at 14:53, STARS: 1
Was the plug leaking or was it somewhere else?
"Arrivederci" (arrividerci)
12/08/2017 at 14:54, STARS: 0
Sorry - that wasn’t clear - yes, it was leaking from the plug, which was in the tread near the edge of the shoulder.
"Textured Soy Protein" (texturedsoyprotein)
12/08/2017 at 14:56, STARS: 1
Since there’s presumably some kind of warranty on it, I would first contact a local Kia dealer, explain the situation so far, and ask if that’s something they’d be able to get covered under whatever warranty might apply.
If not, then I would contact the dealer that sold you the car, explain the situation, and ask them to remedy it. Even if it’s just cutting you a check for whatever a new tire costs.
"BrianGriffin thinks “reliable” is just a state of mind" (briangriffinsprius)
12/08/2017 at 14:57, STARS: 1
Relatively quietly and politely. A plugged tire seems like something that wouldn’t preclude a sale or even be something worth disclosing; its normal wear and tear. Be polite and maybe you’d get a new tire out of it, but I certainly wouldn’t think the dealer owes you one.
"razorbeamteam" (razorbeamteam)
12/08/2017 at 14:57, STARS: 1
*doesn’t read body of post*
Oh, very very loudly. I would complain a lot.
*Goes back and reads post*
THOSE BASTARDS MUST PAY!
But seriously, I would bring it up, could be they didn’t even know about it.
"Chariotoflove" (chariotoflove)
12/08/2017 at 14:58, STARS: 1
Warranty issue since it is original equipment with the sale. Politely treat it that way. They should replace it.
"Arrivederci" (arrividerci)
12/08/2017 at 15:00, STARS: 1
I suppose it’s worth a call/visit, but I’m ready for the “wear item” callout.
"Future next gen S2000 owner" (future-next-gen-s2000-owner)
12/08/2017 at 15:00, STARS: 1
I would take it to another place. Get documentation for both. Then ask the dealership where/how they patched a tire that shouldn’t have been repaired that way.
You probably won’t get anything but it might make you feel better.
"Arrivederci" (arrividerci)
12/08/2017 at 15:01, STARS: 0
Just seems a little crappy to sell a car with a plugged (ie - poorly repaired) tire.
"Arrivederci" (arrividerci)
12/08/2017 at 15:01, STARS: 0
I’m sure they’ll say wear and tear.
"Arrivederci" (arrividerci)
12/08/2017 at 15:02, STARS: 0
I made sure my wife grabbed a picture with them clearly showing the plug.
"Chariotoflove" (chariotoflove)
12/08/2017 at 15:04, STARS: 0
If you bought it as new, it’s not your problem they gave you a worn tire. That’s my view anyway. Perhaps I don’t understand the situation fully.
"Chan - Mid-engine with cabin fever" (superchan7)
12/08/2017 at 15:07, STARS: 4
A plug on the shoulder is an improper repair. Shoulder punctures are irreparable for this very reason.
I think the seller should be liable.
"TheTurbochargedSquirrel" (thatsquirrel)
12/08/2017 at 15:08, STARS: 2
Go in and be nice. Explain what’s happening and ask if there is anything they can do about it. It’s not worth fighting over.
"Roadster Man" (roadsterman)
12/08/2017 at 15:08, STARS: 1
The squeaky wheel gets the grease. Call them up and do not take “no” for an answer. Threaten to litigate and they should give you a new tire.
"Arrivederci" (arrividerci)
12/08/2017 at 15:09, STARS: 0
That’s sort of my stance - a new OE one is only $125. Pretty cheap by modern CUV standards.
"Rusty Vandura - www.tinyurl.com/keepoppo" (rustyvandura)
12/08/2017 at 15:15, STARS: 5
“It turns out the car you sold me has a plugged tire and that tire is now leaking. Would you consider replacing the tire?”
"Rusty Vandura - www.tinyurl.com/keepoppo" (rustyvandura)
12/08/2017 at 15:16, STARS: 0
I plugged a tire in a rental car once and returned it that way.
"Cash Rewards" (cashrewards)
12/08/2017 at 15:21, STARS: 0
I would go with the angle of a tire plug is something you could reasonably expect a new car not to have. The dealership had it done, they should be responsible.
"Textured Soy Protein" (texturedsoyprotein)
12/08/2017 at 15:21, STARS: 1
But the tire isn’t what’s worn, the patch is worn and they didn’t tell you the tire had been patched.
"Arrivederci" (arrividerci)
12/08/2017 at 15:25, STARS: 1
This is basically what I’m going to say - if they say no, I’ll try to escalate to the GM, if he says no, then I’ll just deal.
"Rusty Vandura - www.tinyurl.com/keepoppo" (rustyvandura)
12/08/2017 at 15:28, STARS: 2
Raising hell won’t take you one inch further than being polite but persistent. Administer the kindest, gentlest ass whipping they’ve ever had. What shape are the tires in overall?
"Arrivederci" (arrividerci)
12/08/2017 at 15:32, STARS: 0
Really good, which is the disappointing part. But old enough that it’s probably not a good idea to replace just one (generally, tires should be replaced in pairs). They have 17k on them now and look to be good for at least another 30k+. Treadlife warranty is 60k on new ones .
"Rusty Vandura - www.tinyurl.com/keepoppo" (rustyvandura)
12/08/2017 at 15:39, STARS: 2
I’ve mounted several sets of Kumho tires and I have liked them.
As I understand it, the OE tires you get new on a car are made especially for the auto manufacturer and are not the same as what you purchase as a replacement, even though they are exactly the same brand and model of tire. The OE tire has an extra 32nd of tread, for one thing, I’ve been told.
I’d be agonizing over that bit as well. You might be able to negotiate with the dealership to have them install a set of new tires if you could come to an agreeable price and you have the available scratch. Then your tires would match.
"Tripper" (tripe46)
12/08/2017 at 15:40, STARS: 1
As others have said be nice first, any legit dealer would take care of that. If they don’t, politely rip them on whatever review site you fancy.
"punkgoose17" (punkgoose17)
12/08/2017 at 16:45, STARS: 1
If they tell you it is wear item. Tell them the item did not fail from being worn it failed from being defective.
"RacinBob" (racinbob)
12/08/2017 at 17:38, STARS: 1
Heck, or ask if you can pay their cost for the tire and get free mounting or balancing. They end up spending nothing other than employee time that is already paid for and you might be surprised how cheap cost is for the tire.
"Arrivederci" (arrividerci)
12/11/2017 at 07:45, STARS: 0
That would be a great idea if they were local - unfortunately we traveled about 6 hours away to get the car.