by "marshknute" (marshknute)
Published 11/25/2017 at 17:57
by "marshknute" (marshknute)
Published 11/25/2017 at 17:57
No Tags
STARS: 11
For the best display of customer service I’ve ever heard of.
My Aunt tracks a 2014 Corvette Z51. As of last month, it had just north of 5000 miles on the odometer, less than 300 of which were from public roads. Her local GM dealer did all the race prep; lowered springs, race oil, race brake fluid, race pads, number decals, etc.
Anyway, it just blew its engine in the middle of a track day. Smoke, steam, fluids, the whole nine yards. Ugh. Tow it back home to the dealership, keep Steve Lehto on speed dial, and wait for the inevitable legal battle to get it fixed.
Nope.
GM called back immediately and said that it was a known defect, that it shouldn’t have blown up even under track conditions, and that they’d replace the engine 100% under warranty by the end of the week! They even called back a few days later to ask if they should put the race-spec fluids back in.
Now that’s a company that stands by their product! Good on you, GM. You garuanteed a customer for life, and gave me a damn good reason to buy a (another) Corvette over a Porsche when I get my next track car.
"JR1" (type35bugatti)
11/25/2017 at 18:01, STARS: 0
I wonder if it would have been the same result at another dealer
"gettingoldercarguy" (gettingoldercarguy)
11/25/2017 at 18:01, STARS: 1
Now that’s awesome. Good for her going through the dealership for the prep work too to minimize unknowns.
"carcrasher88" (carcrasher88)
11/25/2017 at 18:02, STARS: 4
If I recall properly, Chevrolet covers that sort of stuff on Corvettes and Camaros, even if they’re used on a race track, under warranty, as long as it’s still GM parts and not aftermarket.
As far as I can remember, they’ve done this with Corvettes since the C5, and started on Camaros with the Gen VI.
"marshknute" (marshknute)
11/25/2017 at 18:09, STARS: 4
That would explain it. It’s nice to see a company stand by their performance cars being used to their full potential. I had a pretty terrible experience with Subaru when my brand new WRX’s tubo started acting up on the track and they basically told me to fuck off. And the local Porsche club has had some scary stories about Porsche refusing to honor the warranty because the car was tracked.
"TheTurbochargedSquirrel" (thatsquirrel)
11/25/2017 at 18:10, STARS: 10
Your aunt is a badass. 4,700 track miles on a 2014 Vette? That’s awesome.
"Urambo Tauro" (urambotauro)
11/25/2017 at 18:12, STARS: 0
known defect
Recall? [desire to know more intensifies]
"Jordan and the Slowrunner, Boomer Intensifies" (jordanwphillips)
11/25/2017 at 18:14, STARS: 0
I think it was either R&T or C&R went through 2 LT1’s.
"WRXforScience" (WRXforScience)
11/25/2017 at 18:17, STARS: 2
I brought my BRZ straight from the track to the dealership and they replaced my coil-packs and entire wiring harness under warranty. I have aftermarket parts, do my own service, and bought the car at a different dealership. I told them the CEL came on at the track and even had my helmet in the passenger seat. No problem at all.
A bunch of the experiences come down to the specific dealers.
"Carbon Fiber Sasquatch" (turbopumpkin)
11/25/2017 at 18:26, STARS: 0
That’s really cool to hear. It’s one thing for a company to say that they warranty track use but it’s another thing to actually follow through. GM may turn into an enthusiasts company like BMW and Porsche have capitalized upon
"jimz" (jimz)
11/25/2017 at 18:26, STARS: 0
recalls are almost always only for safety issues.
why does everyone say the word “recall” any time the term “known issue” is uttered?
"Urambo Tauro" (urambotauro)
11/25/2017 at 18:28, STARS: 0
Wishful thinking.
"jimz" (jimz)
11/25/2017 at 18:30, STARS: 1
I remember about 10-12 years ago, Subaru of America was giving out a year’s SCCA membership if you bought a WRX. But they didn’t do anything about the warranty clause which said failures from track use weren’t covered under warranty.
so basically they gave you an SCCA membership you couldn’t really use.
"marshknute" (marshknute)
11/25/2017 at 18:41, STARS: 0
It must be dealer specific. Yours is the first time I’m hearing of Subaru not being dicks with the warranty on a tracked car. My friends in NY, PA and CO have had constant nightmares at every Subi dealer they brought their WRX’s to (but I realize 4 data points is hardly a meaningful statistic)
At least my experience didn’t get as ugly as this:
"WRXforScience" (WRXforScience)
11/25/2017 at 18:50, STARS: 0
I totally agree on the response depending on the specific dealer, I’m not sure if I went to a different one in the area that they would have done the work under the warranty (at least without a hassle).
I’ve had better dealership experiences with my BRZ than I did with my previous 2010 WRX.
"DaftRyosuke - So Long and Thanks for All the Fish!" (daft-ryosuke)
11/25/2017 at 18:50, STARS: 2
Things like this is why I still hold GM in high regard.
"AestheticsInMotion" (aestheticsinmotion)
11/25/2017 at 19:39, STARS: 0
Yeah, I’ve also experienced terrible dealings with Subaru, both track and non-track related at multiple dealerships. They seem to be one of the worst in terms of how they deal with the people that buy their halo cars
"e36Jeff now drives a ZHP" (e36jeff)
12/18/2017 at 14:24, STARS: 0
It really does just boil down the the dealer. My father has an amazing relationship with his BMW dealer, and they have warrantied work on his 750Li for things he broke on the track. They always just tell him it shouldn’t have happened, regardless of where it happened.