Some customers I'd just like to beat with a stick

Kinja'd!!! by "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
Published 09/13/2017 at 11:09

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STARS: 1


[rant]

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- Dude calls up yesterday afternoon to place an order. Takes about 3 tries to get the message across about what he wants. I let him know what is in stock, and he decides it’s not quite what he wants. It’s close enough that we can modify it here for an extra fee, he agrees to go ahead with that.

- Next question. When can you deliver? I want it right away. Can you bring it tomorrow morning? Please bring it tomorrow morning. (It’s small, truck isn’t full yet, no point fighting over this. Yet.)

- I would like to pay by cash when you deliver. (OK, red flag.)

*Material is modified to his specs, essentially making it useless to us*

- AFTER the office is closed for the day, he sends an email (not to me) saying he wants to cancel the order. I don’t find this out until our driver calls me saying the person on site (not the guy who placed the order) won’t take the material.

- Call orderer. “Yes, I said cancel it.” Sorry, can’t do that. This was prepared for you. We can’t take it back. “OK give me a minute I want to talk to my guy”.

*puts me on hold and hangs up*

- Call orderer again. “OK... I’ll call my guy to get him to take it, give me a minute”

*puts me on hold and after five minutes of this BS I do the hanging up*

- After talking with the driver and finding that there was still no response on his end, call orderer again. “OK, we’ll take it anyway I’m going to get you a credit card number, I’ll call you right back.”

*insert 10 minutes*

- Call again. “OK, here’s the number [insert PHONE number]. It’s my parents. Call and ask for [xysdperson]”.

- Call new number... “Oh OK I’ll give you a credit card number but I’m in a different part of the house can you call me back in 15 minutes”

*insert 15 minutes*

- Call again, finally get number, my day can resume. WAS THAT SO FUCKING HARD???

Burned a fucking hour waiting for this asshole to get his shit together. Was it stupid and inefficient? Yes. But unfortunately for him I had time to wait this morning. If I’d asked the truck to leave we’d never have seen that money. And I’m damned if I’m going to let myself get screwed over.

Other things:

- Where I said “Called xyz”? Not that simple. He never picks up. He’ll always call back in a couple minutes, but NEVER pick up first time. His mother—same thing.

- This guy is a fucking REAL ESTATE AGENT. We did a decent sized job for him already. He HAS money. Plenty of it. But you have to call your MOTHER to pay with HER card for a couple hundred bucks for odds and ends to finish the job?

DIAF. Never darken my phone line again.


Replies (22)

Kinja'd!!! "I Will Always Be The Honey Badger" (iwillalwaysbethehoneybadger)
09/13/2017 at 11:17, STARS: 2

Humans are terrible things. Sometimes you just want to hit them with a stick.

Kinja'd!!! "Nibby" (nibby68)
09/13/2017 at 11:20, STARS: 1

go to around 2:15 til the end

!!! UNKNOWN CONTENT TYPE !!!

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/13/2017 at 11:53, STARS: 0

Yes. Hard and repeatedly.

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/13/2017 at 11:54, STARS: 0

Not at the moment, I will check it out later...

I’m sure it fits perfectly

Kinja'd!!! "Chariotoflove" (chariotoflove)
09/13/2017 at 12:02, STARS: 1

I say exercise your right to not do business with this person again.

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/13/2017 at 12:07, STARS: 1

So would I. Luckily it’s a one-time situation (homeowner) but with construction there’s always followup bits and pieces.

Unfortunately, I’m not the salesman... so I’m obligated to service the douchebag.

Kinja'd!!! "Chariotoflove" (chariotoflove)
09/13/2017 at 12:48, STARS: 1

You have my sympathy.

Kinja'd!!! "functionoverfashion" (functionoverfashion)
09/13/2017 at 13:18, STARS: 2

I’ve found real estate agents to fit into one of two categories:

1. Sleazy, useless.

2. Fantastic.

Not a lot in the middle in my experience. I feel like the potential to make a lot of money without a massive investment in education lures in a certain type of person sometimes.

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/13/2017 at 13:38, STARS: 1

Basically, do they see the job as a challenge—or an opportunity?

Kinja'd!!! "KusabiSensei - Captain of the Toronto Maple Leafs" (kusabisensei)
09/13/2017 at 13:41, STARS: 1

Is this a class 1 stick beating, or are we talking class 5 “Brad Marchand slashing” stick beating?

Kinja'd!!! "ateamfan42" (ateamfan42)
09/13/2017 at 13:47, STARS: 1

*Material is modified to his specs, essentially making it useless to us*

Customization is fine, but I don’t see the problem of requiring payment (or at least a non-refundable deposit) up front.

My first job was at a small hardware & building materials store. Since we had neither the space nor the capital for enormous inventory, we did LOTS of special orders for colors, sizes, & varieties we didn’t stock. There were always a few customers who backed out after things were ordered, and I never understood why the management didn’t start requiring up front payment to mitigate that.

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/13/2017 at 13:51, STARS: 0

Marchand/Dotchin type stick beating. I ain’t got the patience for this shit.

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/13/2017 at 13:59, STARS: 0

The thing is, being as we’re dealing with wood it’s NOT fine. Once it’s ripped, all we can do is make it smaller. But you can’t sell it at the price of the narrower board because you’d be losing money on it.

We do lots of custom stuff too, we usually try and get 50% up front so that if all else fails we can clear it out and not lose on it... but for small rush stuff it doesn’t always happen. Especially stuff like this where we’re literally just taking stock material and cutting it because the customer wants it IMMEDIATELY.

And like I said, I’m damned if I’m going to let this guy screw me over. He’s had trades walk off his site because they were sick of his shit. Not going to happen to me. Fuck ‘im.

Kinja'd!!! "KusabiSensei - Captain of the Toronto Maple Leafs" (kusabisensei)
09/13/2017 at 17:03, STARS: 0

If you aren’t Brad Marchand, slash away. Refs aren’t watching.

Kinja'd!!! "Nibby" (nibby68)
09/13/2017 at 20:03, STARS: 0

got a chance yet?

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/14/2017 at 07:25, STARS: 0

I really like Brad Marchand. Most times he’s the perfect mixture of potent offense and gritty play. And then every so often he goes and pulls that shit. WTF, yo. You don’t need that. It’s not even something your team can rally around like a big hit.

‘Course, Kadri is exactly the same type of player... he doesn’t go to those extremes, but he’s still a guy I’d want dead if I was cheering for another team. So meh.

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/14/2017 at 08:25, STARS: 1

Not my type of music... but it fits the customer

Kinja'd!!! "KusabiSensei - Captain of the Toronto Maple Leafs" (kusabisensei)
09/14/2017 at 10:22, STARS: 1

You mean if you were a Canucks fan. :)

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/14/2017 at 10:25, STARS: 1

Shiiiiiiit, that game...

That was a stupid, stupid hit.

BUT THE LEAFS WON

Kinja'd!!! "KusabiSensei - Captain of the Toronto Maple Leafs" (kusabisensei)
09/14/2017 at 10:28, STARS: 1

There’s a reason that you are supposed to tighten down your chin strap on your helmet...

I still can’t believe that the NHL lets them get away with that.

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/14/2017 at 10:41, STARS: 0

There’s also a reason you’re not supposed to hit the head. Yeah, yeah, I know it was shoulder to shoulder at first... but he did get the head. He’s lucky the helmet WAS loose enough to slip off.

Kinja'd!!! "Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94)
09/14/2017 at 10:43, STARS: 0

Also