by "Phyrxes once again has a wagon!" (phyrxes)
Published 08/18/2017 at 15:52
by "Phyrxes once again has a wagon!" (phyrxes)
Published 08/18/2017 at 15:52
Tags: #what customer service?
STARS: 0
Update: She doesn’t suck as she was out of the office yesterday at a funeral, that I totally get as why she didn’t call me. I am placing this firmly on management dropping the ball. They also mailed me a check which means no wagon goodness until next week.
I am not outing my insurance company claims service as being terrible just yet but....
My primary means to get an update has been twitter DM with a CSR instead of my settlement person actually e-mailing or I don’t know calling me. If they don’t unscrew the pooch quick fast I’ll be taking my business elsewhere. Which makes me kind of sad as my agent is fine its corporate that has caused the cluster.
I would normally feel bad going around the person I’m supposed to deal with but this person sucks.
"Chariotoflove" (chariotoflove)
08/18/2017 at 16:06, STARS: 2
But you have a right to decent customer service.
"Phyrxes once again has a wagon!" (phyrxes)
08/18/2017 at 18:31, STARS: 1
Update to the update, they just extended my rental for another week. This makes life easier since I go back to school Monday. But check means I will be lucky to pick up the car until Wednesday due to it having to clear.
"Chariotoflove" (chariotoflove)
08/18/2017 at 18:54, STARS: 0
Well there’s that at least.
"Phyrxes once again has a wagon!" (phyrxes)
08/18/2017 at 19:02, STARS: 1
This is true, I am positive this is step one in their plan to make me happier so I am unlikely to take all of our policies and walk to one of their competitors.
I need to write that rental review...