by "AkursedX" (akursedx)
Published 06/29/2017 at 09:47
by "AkursedX" (akursedx)
Published 06/29/2017 at 09:47
Tags: quickjack
STARS: 14
So I find a package at my door this morning that was overnighted from Bendpack:
I’m guessing that someone at BendPack actually reads Oppo as I don’t believe this is a coincidence.
!!! UNKNOWN CONTENT TYPE !!!
If you recall from the article that I posted yesterday, I was rather critical of the poor wheels that come with the QuickJack and had a pic of my damaged ones.
It appears that these new ones are of a different design as they have a flatter rolling surface (Once again confirming Bendpack’s dedication to improving their product). I will certainly install them and give them a try! I hope they will work better than the last.
Now that is some darn good customer service!
"shop-teacher" (shop-teacher)
06/29/2017 at 09:53, STARS: 3
Wow! That is great service. I’m going to have to agree that it’s no coincidence, since it was over-nighted to you. That ain’t cheap.
I’m really interested in how they do, as my truck would require the 7k pound model, and my garage floor sucks.
"Chariotoflove" (chariotoflove)
06/29/2017 at 09:54, STARS: 0
Was there no letter inside?
"AkursedX" (akursedx)
06/29/2017 at 09:55, STARS: 0
No, just the wheels.
"Rustholes-Are-Weight-Reduction" (rustholes-are-weight-reduction)
06/29/2017 at 09:58, STARS: 0
Wait, did you order the wheels or send them the info the wheels broke? Or did they send you the wheels without input from your side except the oppo article?
"vondon302" (vondon302)
06/29/2017 at 09:59, STARS: 0
Wow that’s pretty cool.
"AkursedX" (akursedx)
06/29/2017 at 10:01, STARS: 4
I did not contact them at all. I read about them sending new wheels to people who wrecked them like mine but never bothered to contact them because I assume they would meet the same quick death mine did.
They sent me these new wheels unsolicited, besides what I wrote in my article.
"Rustholes-Are-Weight-Reduction" (rustholes-are-weight-reduction)
06/29/2017 at 10:04, STARS: 1
Wow, that is some amazing customer service! But how did they figure out it was you?
"AkursedX" (akursedx)
06/29/2017 at 10:09, STARS: 0
I’m wondering that myself. But, I gave away enough information in the article including the blurb at the end. My name (Joe) and the general area where I live (buffalo). I’m sure it’s not like they sell millions of these a month. They would just have had to look through their previous sales to find my information. What’s even funnier is that I had my Quickjack shipped to my dad’s house and the wheels came to me (which was the billing address)
"AMGtech - now with more recalls!" (amgtech)
06/29/2017 at 10:10, STARS: 0
Actually I’d be creeped out. How did they know it was you? Maybe they’re just recalling the old wheels and sending the new style to everyone.
"notsomethingstructural" (notsomethingstructural)
06/29/2017 at 10:15, STARS: 0
awesome
"Rustholes-Are-Weight-Reduction" (rustholes-are-weight-reduction)
06/29/2017 at 10:17, STARS: 0
Which is even more impressive, since they went out of their way to send you this
"PartyPooper2012" (PartyPooper2012)
06/29/2017 at 10:17, STARS: 1
I would be creeped out.
I hear rumors Bendpack is working with NSA to improve their customer service tho
"Dave the car guy , still here" (a3dave)
06/29/2017 at 10:24, STARS: 1
Awesome customer service. Not many companies that go above and beyond anymore to insure a happy customer. I might have to look into buying one myself.
"haveacarortwoorthree2" (haveacarortwoorthree2)
06/29/2017 at 10:25, STARS: 0
I noticed that your article included your email address — did you give QJ the same address when you purchased the equipment? That would make it pretty easy for them to figure out who you are and send the new wheels. If you didn’t give them your email address, then:
!!! UNKNOWN CONTENT TYPE !!!
"Rainbow" (rainbeaux)
06/29/2017 at 10:26, STARS: 0
My guess is they’re sending new wheels to everyone who got the old ones, and you just happened to get yours at a very coincidental time.
"AkursedX" (akursedx)
06/29/2017 at 10:26, STARS: 0
I’m pretty sure they had my email, which was in the article.
"AkursedX" (akursedx)
06/29/2017 at 10:28, STARS: 0
Plus my email is in the article, I forgot about that. I’m pretty sure its the same email I used when I bought it.
"Rustholes-Are-Weight-Reduction" (rustholes-are-weight-reduction)
06/29/2017 at 10:30, STARS: 0
That definitely helps
"Rustholes-Are-Weight-Reduction" (rustholes-are-weight-reduction)
06/29/2017 at 10:30, STARS: 0
That’s the other possibility
"merged-5876237249235911857-hrw8uc" (merged-5876237249235911857-hrw8uc)
06/29/2017 at 10:55, STARS: 0
That’s awesome! Good to know there are still some companies that value service to the customer.
"facw" (facw)
06/29/2017 at 11:04, STARS: 1
They wouldn’t have overnighted them if they are sending them to everyone though.
"MM54" (mm54mk2)
06/29/2017 at 14:18, STARS: 0
Wow! I’m impressed. Certainly bumps them up on my ‘list’
Relatedly, how do you think these would do on a slightly uneven/cracked garage floor?
"AkursedX" (akursedx)
06/29/2017 at 18:17, STARS: 2
My floor has a ‘dip’ in it and the lifts seem to do fine with it. I’ve also jacked them up on two different concrete pads and they worked with no issue. Nothing too crazy though as far as uneveness.
"AkursedX" (akursedx)
06/29/2017 at 18:18, STARS: 1
I’ll update you when I install them. I also plan to add an addendum to my original article to note this little suprise.
"MM54" (mm54mk2)
06/29/2017 at 18:38, STARS: 0
Awesome, thanks. These get more appealing every time I think about it.