by "CaptDale - is secretly British" (captdale)
Published 06/22/2017 at 12:29
by "CaptDale - is secretly British" (captdale)
Published 06/22/2017 at 12:29
Tags: Kinjahelp
; Support
STARS: 4
[Repost for morning]
Ok guys I know we all have a lot of issues with Kinja and they only seem to get worse. With the exception of the new photo uploader, pretty much everything else is rough to use. But most of you just complain in posts and that will not fix anything. So here are some tips to help kinja support help you.
1. Tag
They really need any issue and complaint post tagged appropriately so they can find your post. The appropriate help tag is #Kinjahelp. You may add more, but they need this to flag them. Without that how are they supposed to find out you have a voice?
2. Email
Did you know there is a Kinja Help page ? Well there is. And they are super helpful. Now the help articles may or may not help you, but you can email them with specific issues. This is very very important. I have emailed them so very much I am surprised they have not blocked my email. I send them links to all of your complaint posts and any bots yo post about so we can get this platform fixed and running well. Now the help page is hard to find now thanks to infinite scroll. The link is located at the bottom of the page which is hard to get to after all that scrolling
This is why I keep the help page bookmarked right next to Oppo and Jalopnik.
I would highly suggest you do the same. Every single email I have ever sent has gotten a response either helping me with an issue or adding the complaints to the rest for review. And, if you are reading this, I would like to thank Steve C. and the whole Kijna Support team for doing their best with helping out and responding in a timely manner. I mean for all its issues Kinja has a good support team that responds quicker than any other support team I have ever had to deal with. Definitely a plus on the side of Kinja. I mean look at all these damn emails.
So please all of my fellow Opponaughts help me help us get this platform back to how it used to be. I mean honestly I think we would just be so happy if infinite scroll would just go away. So go ahead, voice your concerns and issues, but don’t forget that there are people with feelings on the other side and they deserve your respect and good manners.
Now have a beautiful MP4-12C for reading
"benjrblant" (benjblant)
06/21/2017 at 15:53, STARS: 2
Make Kinja Great Again.
"CaptDale - is secretly British" (captdale)
06/21/2017 at 16:05, STARS: 1
Exactly
"Honeybunchesofgoats" (honeybunche0fgoats)
06/21/2017 at 16:16, STARS: 0
But I prefer impotent kvetching to productively voicing issues.
"CaptDale - is secretly British" (captdale)
06/21/2017 at 16:19, STARS: 1
I didn’t say you couldn’t do both
"Clemsie McKenzie" (thestirringcolumn)
06/21/2017 at 16:51, STARS: 1
Honestly my biggest gripe with Kinja is the photo upload. It takes ages, Kinja can then decide to eat your post if it doesn’t like the amount of pics you put in it, and it’s just mildly infuriating when you’re trying to do a photodump. Other than that, I actually like Kinja! It did what I needed to do when I started: easy blogging, clean design, and an audience ready. The rest is mild annoyance, and I think you’re totally right that we should help improve it rather than shit on it.
"CaptDale - is secretly British" (captdale)
06/21/2017 at 16:53, STARS: 0
You are right the uploader is WAY too slow, but the new uploader interface is much nicer than the old one.
"Clemsie McKenzie" (thestirringcolumn)
06/21/2017 at 17:03, STARS: 0
I don’t think I have seen it yet!
"CaptDale - is secretly British" (captdale)
06/21/2017 at 17:05, STARS: 0
This is the new uploader
"Clemsie McKenzie" (thestirringcolumn)
06/21/2017 at 17:10, STARS: 1
Ah, I did see it! I didn’t notice at first, but you’re right it’s a bit better
"CaptDale - is secretly British" (captdale)
06/21/2017 at 17:11, STARS: 0
Yes, but still horribly slow. Even when just uploading one off your hard drive.
"Clemsie McKenzie" (thestirringcolumn)
06/21/2017 at 17:18, STARS: 1
Yeah, I pretty much only do it from my SSD and it still takes years. That’ll teach me for wanting to upload in full resolution. Maybe I’ll resize everything for my next photodump, we’ll see.
"CaptDale - is secretly British" (captdale)
06/21/2017 at 18:08, STARS: 0
I resize and they still take forever!
"facw" (facw)
06/22/2017 at 13:01, STARS: 1
I pretty much never even go in there, I just paste into the window, or drag and drop for things on my computer. Never have to click the add image button to see that.
"Urambo Tauro" (urambotauro)
06/22/2017 at 13:08, STARS: 0
This seems like a good place to share some alternate ways to contact the Kinja team that I’ve found. Especially after last week’s scare when their e-mail contact form was unavailable.
!!! UNKNOWN CONTENT TYPE !!!
After completing the Kinja Support form, you may receive a response via e-mail. Recently, these replies have come from helpbox@gizmodomedia.com, but in the past, I have also seen them come from helpbox@kinja.com.
!!! UNKNOWN CONTENT TYPE !!!
Kinja has two twitter accounts listed on their contact page: @KinjaHelp and @KinjaStatus . Neither of these accounts have any recent posts, though...
!!! UNKNOWN CONTENT TYPE !!!
I’ve encountered some members of the team through Kinja. Ernie seems to be the main one keeping an eye out for posts tagged “KINJA HELP”, but keep in mind that they’d still prefer contact via e-mail.
I’ve also seen Luca stop by a couple of times. (Did I mention he welcomes your thoughts on Infinite Scroll ?) Kinja Tech , despite the formal-looking display name, appears to be Luca’s account just for testing Kinja features.
!!! UNKNOWN CONTENT TYPE !!!
Kinja has a few official blogs that might be worth keeping an eye on.
Kinja Product used to cover news & updates to the Kinja platform on a weekly basis, but it’s been silent for over a year now. Shame, I’d really like to be kept up-to-date when new features are introduced instead of trying to figure it out myself.
Kinja Legal has some boring but important mumbo-jumbo, written as Kinja posts, but comment sections are closed.
The Fusion Data Team posts some interesting behind-the-scenes stuff, and there’s also test.kinja.com .
"CaptDale - is secretly British" (captdale)
06/22/2017 at 13:54, STARS: 0
Also tips@jalopnik.com if you have issues with them