by "bobbe17" (rob-runte)
Published 05/02/2017 at 17:36
by "bobbe17" (rob-runte)
Published 05/02/2017 at 17:36
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We’re moving forward with the 2016 GTI I posted about yesterday so I submitted the paperwork on our TDI to the VW claims site. In this process, I made two mistakes
Mistake 1: Being too technical. Rather than going through the process for my wife in her name, I did the proper thing and said I submitted it as I was officially filing it on behalf of her. This meant nothing until today when I learned we needed to submit a POA form to go along with it.
Mistake 2: Being a dumbass. I had my wife sign the form, then I foolishly uploaded it to the site before I signed it. Should I review the documents before clicking submit? No, the file names are all correct, you’re not an idiot. WRONG! So I clicked submit and off everything went.
I realized this mistake shortly afterward and then attempted to fix the mistake. Nope, not possible. So started a chat to see if they could help. Nope, it has to go to review and then get rejected, then I can try again. Aaaannd that review takes... 2-3 weeks. I called VW as well and got a glimmer of hope that they could reset it, but then they determined, no they could not reset it and I have to wait and resubmit.
So we’re buying the GTI on Saturday and will have the TDI for an extra 10-20 days beyond the already probably 6ish weeks thanks to me being an idiot.
"HammerheadFistpunch" (hammerheadfistpunch)
05/02/2017 at 17:45, STARS: 0
Welcome to hell. It took me 3 weeks and about a dozen calls to these numpties to get my claim sorted out. Make sure whatever they tell you is put into the notes and have them read it back to you. Then call back the next day and get a different answer from a different person who doesn’t see any motes for your file.
"bobbe17" (rob-runte)
05/02/2017 at 18:40, STARS: 0
Can’t wait. Did you do yours right away or more recently? How long did it take from submission to buyback?
"HammerheadFistpunch" (hammerheadfistpunch)
05/02/2017 at 18:42, STARS: 0
We submitted in November...
Then resubmit about 4 weeks ago
"bobbe17" (rob-runte)
05/02/2017 at 20:43, STARS: 1
Wow, anything in particular make yours go especially bad?