by "itschrome" (itschrome)
Published 04/13/2017 at 14:10
by "itschrome" (itschrome)
Published 04/13/2017 at 14:10
No Tags
STARS: 1
Yeah to follow up from this post:
!!! UNKNOWN CONTENT TYPE !!!
So I emailed their corporate HQ and the regional manager this morning and I just got of the phone with their regional manager. He was right on point that they messed up big time this morning. To make up for it I basically got half of my bill today returned in the form of a credit on the account. Shit that works for me! They really do have a great customer service over at that Dunn tire I tell ya what...
hahaha
any ways here’s a mazda showing how happy I am with dunn tire now.
"Tripper" (tripe46)
04/13/2017 at 14:16, STARS: 4
You always have to make that call/write that letter! If you’re respectful a good company will almost always help you out!
The company from which I bought my wife’s engagement ring from charged me $250 to have it resized. (should have been free but that is beside the point). The woman who took my information for payment over the phone was really rude and short with me for no reason. So when they sent around the email survey, I said “overall experience has been good, although I think it’s kind of bunk that you charged me to resize the ring when I bought it from you and also the woman with whom I spoke was really rude about everything.”
I didn’t think much of it, then I got an email from one of the higher ups saying that he was sorry that I had a bad experience and that he would credit me the $250 back if I called him! I did and he did!
I’ve done this with tons of stuff that was just the biggest surprise.
"WilliamsSW" (williamssw)
04/13/2017 at 14:33, STARS: 0
Good to see a happy ending! Sounds like they’ve always taken care of you until this morning - glad to hear that they’ve addressed it quickly!
"itschrome" (itschrome)
04/13/2017 at 14:34, STARS: 2
awesome! and absolutely! Be nice and just let them know your upset with out being rude/mean and they will usually do the right thing. If not don’t go back. It’s as simple as that. I don’t abuse this but when a situation like this arises I have no issues letting them know I’m not happy.
"Chariotoflove" (chariotoflove)
04/13/2017 at 14:38, STARS: 4
The mark of a good company is how it handles customer relations when things get bumpy.
Paying attention, United/Republic?
"itschrome" (itschrome)
04/13/2017 at 14:39, STARS: 1
truth!
"WilliamsSW" (williamssw)
04/13/2017 at 14:41, STARS: 1
I’m going to go ahead and say ‘no’ to answer your question. Airlines in general aren’t very good at this, unless you’re high up on their frequent flyer status. And it’s hit or miss, even then—
"Chariotoflove" (chariotoflove)
04/13/2017 at 14:51, STARS: 0
I think you are probably right.
"dropthatclutch" (dropthatclutch)
04/13/2017 at 15:06, STARS: 0
I’ve had a lot of success with Dunn and often recommend them.
"itschrome" (itschrome)
04/13/2017 at 15:18, STARS: 0
me too usually, this is honestly the only time I’ve been unhappy with them minus the one time I had directionals on a Cadillac and they put them on backwards..... other wise yeah no issues.