by "HammerheadFistpunch" (hammerheadfistpunch)
Published 04/11/2017 at 17:14
by "HammerheadFistpunch" (hammerheadfistpunch)
Published 04/11/2017 at 17:14
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STARS: 0
So here I am, wondering why after I mailed in my TDI forms back in February why I hadn’t gotten an offer yet but I figured it was because I said April would be a good time to do the buyback on account of being paid off and the new alltracs being out. I called today to see what the story was, they told me to shove off since I wasn’t my wife and its in her name. She calls and they say. “oh yeah, we got your paper work back in February. Looks like you need to log onto to proceed to the next step.”
Um, was anyone going to tell us?! We’ve scoured the email, its not there. Nor did we get any paper notice.
Okay so lets log on, only its been several months and I don’t remember my password.
“oh we’ll need to do a password reset on that, you’ll have to wait until Friday when we do password resets.”
WHAT?! Password resets only happen one day a week?!
I want to call and freak the hell out, but I can’t because Im not authorized on the account. The Hell VW? I thought by giving you extra time you would have worked out the numb-nutttery out, but I guess I was giving you too much credit.
Count me in as one of the many burned by this stupid process.
[UPDATE]
my wife just got off the phone with another VW stooge.
“oh wow...yeah what that person told you was all wrong...all of it.
We don’t have your paperwork, but I can reset your password and you can resubmit online...it doesn’t even show you talked to someone this morning.”
"RamblinRover Luxury-Yacht" (ramblininexile)
04/11/2017 at 13:27, STARS: 3
Did you try the password for your luggage?
"HammerheadFistpunch" (hammerheadfistpunch)
04/11/2017 at 13:29, STARS: 0
we tried all the security questions and apparently NONE of them are what we thought. probably a capitalization issue, but you try so often and then it locks you out.
"benjrblant" (benjblant)
04/11/2017 at 13:29, STARS: 3
Sounds like VW is taking a leaf out of the American Book of Bureaucracies.
"PartyPooper2012" (PartyPooper2012)
04/11/2017 at 13:36, STARS: 0
They probably hired a ton of temp workers to tell people to call back tomorrow between the hours of 9:00 AM and 9:00:01 AM. If the phone is busy, call back tomorrow
"RPM esq." (rpm3)
04/11/2017 at 13:57, STARS: 1
I’ve heard that the mail process is slower and more fraught with issues than the online process. I’ve also heard that the plaintiffs’ lawyers appointed by the court may be able to help move things along. I’d be happy to provide contact information for one such lawyer who I know would be happy to help if there’s a good way to do so privately.
"HammerheadFistpunch" (hammerheadfistpunch)
04/11/2017 at 14:02, STARS: 0
hhfp.kinja@yahoo.com is my handshake address.
"I have another burner, try to guess it!" (ihaveanotherburner)
04/11/2017 at 14:04, STARS: 3
I applied for my GI Bill in January. Let’s see who get’s paid first! Battle of the bureaucrats: VAG vs. VA!
"RPM esq." (rpm3)
04/11/2017 at 14:46, STARS: 0
Perfect. Emailed.
"jkm7680" (jkm7680)
04/11/2017 at 15:49, STARS: 0
It’s because Volkswagen has given up on literally everything.
"TheTurbochargedSquirrel" (thatsquirrel)
04/11/2017 at 17:19, STARS: 0
I forgot to capitalize a proper noun in one of my security questions and it catches me out every single time.
"garagemonkee" (monke)
04/11/2017 at 17:22, STARS: 1
Don’t have to buy cars back if you don’t get the paperwork
"Steve in Manhattan" (blogenfreude01)
04/11/2017 at 17:29, STARS: 0
They’re swamped, and they’re dealing with people who will almost certainly buy a VW again, so they’ll do what they have to to get rid of you. You got a decent person once, at least.