by "Honeybunchesofgoats" (honeybunche0fgoats)
Published 04/10/2017 at 15:03
by "Honeybunchesofgoats" (honeybunche0fgoats)
Published 04/10/2017 at 15:03
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STARS: 2
Ignoring everything about this story (United sucks, obviously) and just based off of this tweet can you point out the awful, tone-deaf part of this statement? Because to me this is a painful example of how words don’t mean anything when you’re writing on the internet and the author is literally being worse than Hitler by exaggerating a completely standard corporate response.
"benjrblant" (benjblant)
04/10/2017 at 15:06, STARS: 7
“Re-accomodate”
"haveacarortwoorthree2" (haveacarortwoorthree2)
04/10/2017 at 15:09, STARS: 4
What’s with this re-education ... oops, I meant re-accommodation bs? How about just “I sincerely apologize not only to the directly-affected customers, but also to every other passenger on Flight 3411"?
"Honeybunchesofgoats" (honeybunche0fgoats)
04/10/2017 at 15:11, STARS: 1
Fair, although I’m pretty sure anyone who works in a corporate position at an airline has had weeks of shock therapy in order to discourage them from ever using “bumped.”
"fintail" (fintail)
04/10/2017 at 15:13, STARS: 3
Such sincerity.
Can’t wait to see the legal action from this.
"ttyymmnn" (ttyymmnn)
04/10/2017 at 15:18, STARS: 8
It’s semantics. The imagery is a person being forcibly kicked off a plane, while United says they needed to “re-accomodate” the passenger. And they didn’t publicly apologize to the bloodied passenger. Yes, this a completely standard corporate response, but I think this situation called for something more than that.
At the end of the day, I think UAL really screwed the pooch on this one. All airlines overbook their flights, and hope that not everybody shows up. 9/10 times, it all works out. But UAL knew that they had to get those employees somewhere, and they could have held the seats. But they rolled the dice and sold them. It’s like I tell my boys all the time: Everybody makes mistakes, but it’s how you handle them that is the measure of the man.
"Rico" (ricorich)
04/10/2017 at 15:21, STARS: 2
Meh, the passenger got fucked up and this response reads like one of those messages you get in a customer service online Chat. That said, the only thing I would care about is how much money United will be paying out to me after putting me through this embarrassment.
"Azrek" (azrek)
04/10/2017 at 15:25, STARS: 1
I am not a fan of every company CEO having to apologize for stuff well out of his direct control.
One person acted like an idiot thus the upper levels have to respond?
It could’ve been more tone deaf and basically stating that they are a company, mistakes were made and we will work to have less mistakes in the future (Till the next mistake).
I mean, it is great that social media allows folks to directly attack companies, eventually this will backfire or companies will start recording everything to prevent PR backlash. We will really start being 1984 and Big Brother will be everywhere so folks can deal with the Spin Factor in any situation.
I didn’t learn much in my time in Maryland, but one thing I did learn is that E stands for Evidence in E-mail. So folks preferred to call or talk as they could deny it later. It is a strange world we are in now.
"DinoValentino" (dinovalentino)
04/10/2017 at 15:29, STARS: 2
Why don’t they just post a gif of the video in reverse and say that the situation has been rectified. That would win if we are going for some type of tone deaf competition among big brands. Is this some new marketing style?
"unclevanos (Ovaltine Jenkins)" (unclevanos)
04/10/2017 at 15:30, STARS: 2
It reads like a word salad.
"Honeybunchesofgoats" (honeybunche0fgoats)
04/10/2017 at 15:34, STARS: 0
One of the most important things I learned early on in my professional life is to immediately follow-up any one-on-one conversation or phone call with anyone who can’t fire me with an email that restates everything said in the conversation. Usually people take the hint pretty fast.
"DipodomysDeserti" (dipodomysdeserti)
04/10/2017 at 15:37, STARS: 3
Chicago PD, after first denying it was their officers, said the guy tripped and fell.
"ttyymmnn" (ttyymmnn)
04/10/2017 at 15:42, STARS: 1
"For Sweden" (rallybeetle)
04/10/2017 at 16:26, STARS: 1
PR is the worst job. They should have just thrown Chicago PD under the bus plane
"Sir_Stig: and toxic masculinity ruins the party again." (sir-stig)
04/10/2017 at 16:27, STARS: 0
Are you for real? are they unaware it was all filmed?
"Chuckles" (chucklesw37)
04/10/2017 at 16:27, STARS: 0
To me, the tone deaf part of the statement is that instead of saying “we’re sorry that we beat up a guy and dragged him bloodied off of an airplane” they’re simply saying “we’re sorry that we overbooked the flight.” They never actually apologize for physically hurting someone because he didn’t want to give up the seat that he paid for. They only apologized for the overbooking, and for the need to boot 4 customers so that their extra crew could make the short flight.
"DipodomysDeserti" (dipodomysdeserti)
04/10/2017 at 16:38, STARS: 0
This is the same PD that shot a kid in the back and tried to cover it up for a year despite it being filmed.
"Sir_Stig: and toxic masculinity ruins the party again." (sir-stig)
04/10/2017 at 16:43, STARS: 0
True. Precedent has been set.
"fintail" (fintail)
04/10/2017 at 17:45, STARS: 0
Their rep for accountable honest behavior is only exceeded by the NYPD, no doubt.
"NJAnon" (NJAnon)
04/10/2017 at 21:55, STARS: 0
Thats how it is honeybunchesofgoats. You didn’t think they’d add some empathy to the message did you?
Thats plenty of corporations messaged response.