by "Takuro Spirit" (takurospirit)
Published 03/01/2017 at 14:31
by "Takuro Spirit" (takurospirit)
Published 03/01/2017 at 14:31
Tags: Partslopnik
; Worklopnik
; Parts People Problems
STARS: 3
But I finally cleaned out the “Return Bins” at work.
Parts people will know how hard it is to do that, especially when taking over a store from a staff that wasn’t quite competent in keeping the returns process going (allocating funds to return parts, using different programs to send back old stagnant parts), and preventing it from building up (ordering the wrong part, not sending parts back in a timely manner, stocking unnecessary parts).
Other than a few “Non Returnable” parts (literally FOUR part numbers) the bins are empty. And I’m going to keep them that way.
"Stapleface" (patrickgruden)
03/01/2017 at 14:34, STARS: 0
That sounds like a challenge. Some knucklehead will accept that challenge when they order 28 parts that are all wrong.
"Takuro Spirit" (takurospirit)
03/01/2017 at 14:40, STARS: 2
That’s why a good parts department enforces a strict Restock Fee or No Returns On Special Orders rule.
We enforce a Restock Fee but it has to be returned within 12 days (per FCA) and cost more than $20.
Otherwise returning it eats into funds we have set aside every month for returning stock parts that are no longer needed, other mistakes, etc.
But now that the bins are empty, I’ll probably have a nice surplus of funds if needed.
"Dave the car guy , still here" (a3dave)
03/01/2017 at 14:56, STARS: 0
Tough to do restock fees when there are 90 % of GM dealerships around you that are parts whores, plus they don’t charge return charges for regular wholesale customers. We usually tell shops it will be non-returnable or they will have fees if its an odd or high dollar item. We run with about $1000-1500 a month in regular returns other than cyclical returns that don’t cost us anything to send back.
You’ve done a great job, congrats!
"Takuro Spirit" (takurospirit)
03/01/2017 at 15:01, STARS: 0
Yeah I almost never would charge a wholesale customer a return fee, there’s just too much competition.
But Joe Blow off the street trying to diagnose his beater in his driveway by ordering every sensor under the sun? Well first, its electrical, and you opened it, sucks to be you. And second, if it IS returnable, you’re covering my fee that FCA is gonna hit me with.
"Dave the car guy , still here" (a3dave)
03/01/2017 at 15:06, STARS: 0
Yep, we never take back electrical parts even if from wholesale customer. We have much the same policy on everything. Our worst villains are usually the other dealerships in our auto group and the 3 bodyshops within the company.
"Michael" (mhanczyc)
03/01/2017 at 15:12, STARS: 0
When I was an intern at an engineering firm, My 1st week of my 2nd semester there, I went through the returns bin. Netted enough in returns to pay for a full time engineer for a year.
"Takuro Spirit" (takurospirit)
03/01/2017 at 15:14, STARS: 0
Oh man, when I worked for Mazda, our bodyshops were a NIGHTMARE. And I know they were double-dipping the insurance companies.... because when I worked at one of the stores with a bodyshop I used to double dip them!
Nothing like being handed a pile of parts from the bodyshop and being told to return it, even though they had been charged out and the insurance company had paid for them....
"Dave the car guy , still here" (a3dave)
03/01/2017 at 15:19, STARS: 0
Our bodyshop on our own premises is one of the most honest straight up body shops I’ve ever dealt with. I even get relatives to get work done there because I can trust it won’t come back to bite me in the ass. We never have them give us anything back. If its ordered its used. With the other two in the company its maybe a part or two in 3-4 months, nothing crazy like a huge pile of returns.
"Takuro Spirit" (takurospirit)
03/01/2017 at 15:30, STARS: 0
Where I used to work they’d seem to screw up an estimate once a month, and send a whole car’s parts back to us because it was closed to being totalled, they ordered all the parts, and THEN decided to rip it apart to find... OOPS! More damage. Now its totaled! Better send all the special order parts back lolololol
I should have known better, too. Took my wife’s CR-V there back in the day when a tree fell on it. They never even opened the hood. She had been in a rental car approaching our insurance’s limit and they ended up having to order an engine cover, the front tie bar for the radiator support, decals.... kept her in the rental past the limit.
And then then they promised it’d be done on a Friday, but it was still in paint. There was THREE MORE DAYS rental.
We got stuck with a $300 bill but our dealership’s corporate office wouldn’t help pay it, even though it was their fault for not getting the car done in time, and when promised.
"CaptDale - is secretly British" (captdale)
03/01/2017 at 17:59, STARS: 1
OH MY GOD!! That is awful. My manager is very good about cleaning out returns. But good for you. You deserve several beer.
"pip bip - choose Corrour" (hhgttg69)
03/02/2017 at 04:48, STARS: 0
we sometimes don’t credit parts back from panel shops.
they never chase up the returns so it’s a win.