by "Grindintosecond" (Grindintosecond)
Published 02/06/2017 at 19:45
by "Grindintosecond" (Grindintosecond)
Published 02/06/2017 at 19:45
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Dell can suck it. I’ve always had a great experience with a Dell laptop. They worked. They lasted. I’m not that kind to laptops and they tick on for a number of years before replacing. But ideas of the future have changed things. Dell can suck it.
Here’s the deal. A computer is of the future. No DVD drive. Just a usb and power charge and headphone jacks. All I need. But when the internet system on it craps out due to a long line of crap drivers that never fixed a problem they knew about, and then I need that internet to work so I can rescue things out of it, I begin to rage.
The password quit working after I tried to restore a last stable point. A “restore point” they call it. Well, when I want to do that, it couldn’t find a restore point and now had to repair itself or I couldn’t do anything more. And now, It’s repaired with a broken password. I can’t log in. I can’t connect it to the internet to make the password change, and there’s no way to make the thing actually take a USB boot...im trying...no luck.
That restore partition they use now instead of a drive and CD’s is a great idea; assuming I can actually get to it and make it work.
A DVD drive would be nice.
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 19:58, STARS: 0
It sounds like it’s not a Dell problem. Just go to the one time boot mentioned and boot off of USB. If it was made in the last 10 years anyways. Also restore points are OS based, and I always turn them off. They are unreliable, and any malware you get will just wipe them anyway.
"bhtooefr" (bhtooefr)
02/06/2017 at 20:02, STARS: 0
Disclaimer: I work for Dell, but am not speaking for them with this post.
How are you trying to boot the USB drive? F12 to get the boot menu (I’m at least assuming the consumer stuff is the same way as the business stuff that I support)?
What OS is on the machine? The fact that you’re talking about getting to the internet to change the password makes me think that you’re running Windows 8 or 10.
"Grindintosecond" (Grindintosecond)
02/06/2017 at 20:03, STARS: 0
trying to make it do the usb boot. have to make a repair “disk” from the desktop. all directions say it’ll work. will find out soon when the green line says its full. i did this earlier and i think i screwed up the creation of it so trying again the right way.
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 20:05, STARS: 0
You’re making a restore USB from another desktop, or making Windows boot media for USB?
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 20:06, STARS: 0
Also make sure you don’t have any other USB devices other than the memory stick plugged in when you go to the boot mentlu.
"facw" (facw)
02/06/2017 at 20:07, STARS: 0
Anything you can do off of DVD, you can do off of USB. If you really care, USB DVD drives are very cheap and a much better deal than carrying the weight of a built-in one around for the one or two times a year you might need one.
As for resetting your password, here are some options: https://www.lifewire.com/i-forgot-my-windows-8-password-what-are-my-options-2626238
Those should work for 8/10, but there is similar stuff for 7, like such: http://www.howtogeek.com/96630/how-to-reset-your-forgotten-windows-password-the-easy-way/
"Grindintosecond" (Grindintosecond)
02/06/2017 at 20:07, STARS: 0
venue 11 pro tablet/laptop (with detachable battery keyboard) fully functioning windows 10. i can only get the USB boot option to come up holding the volume up button during boot....F12 no good for that on this particular model.
"bhtooefr" (bhtooefr)
02/06/2017 at 20:20, STARS: 0
Ah, one of those . 7130/7139, or 7140? (I’ve had to support a couple 7139s, and just deployed a Latitude 11 5179 (the generation after the Venue 11 Pro 7140) last week, so I actually do know something about that family.) Yeah, the directions that I have say that F12 works on the tablets, but it doesn’t.
In any case, it doesn’t really matter. I wouldn’t use recovery media from another machine - drivers won’t be right - but fresh install media can do what you need here.
The easiest way I can think of is, from fresh install media (use the Media Creation Tool ), boot up to the installer, and when you get to the screen where you can select the language, hit Shift+F10.
Once you have a command prompt, type the following commands exactly :
copy d:\windows\system32\utilman.exe d:\
copy /y d:\windows\system32\cmd.exe d:\windows\system32\utilman.exe
Once you’ve done that, power down, remove the USB drive, and boot back into Windows. At the login screen, hit the Ease of Access icon (the one that looks kinda like a wheelchair wheel, in between the network and power icons). Because you replaced utilman.exe with a command prompt, you now have an admin command prompt, at the login screen.
Type the following commands, exit the command prompt, and reboot, and you should have an admin user to get in (you can change tempadmin to whatever you want, really):
net user tempadmin /add
net localgroup administrators tempadmin /add
Log in as tempadmin, and you should be able to do whatever you need to get the network drivers working or copy data off before a reload.
If you’re able to recover without reloading, you’ll want to undo those two changes - remove the tempadmin user from the User Accounts control panel, and (I think the easiest way will be to do it from the thumb drive’s command prompt) issue the following command:
copy /y d:\utilman.exe d:\windows\system32\utilman.exe
"PatBateman" (PatBateman)
02/06/2017 at 20:21, STARS: 4
Have you tried turning it off and back on?
"Grindintosecond" (Grindintosecond)
02/06/2017 at 20:26, STARS: 0
5130. Thank you much for the instructions. if i can just get the recovery drive to fire off like it should, ill have a fresh install to work from and ill be happy to start there getting drivers and all the other garbage updated to hopefully make it work smooth again- although it was a suspect defective piece this whole time.
really considering the lenovo X260 or E series small thinkpad as a replacement. I’ve had enough of this one really.
"Grindintosecond" (Grindintosecond)
02/06/2017 at 20:29, STARS: 0
oh you’re such a troll!
and yes it is plugged in to the wall.
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 20:37, STARS: 0
We’re working on deploying some venue tablets...If they are docked with the USB c then f12 does work. That’s how we get sccm to image them.
"bhtooefr" (bhtooefr)
02/06/2017 at 20:40, STARS: 0
Oh, right, I forgot the 5130 existed. (My client didn’t use it...)
I’ll just say that the 7139s I’ve dealt with were... not my favorite machines, and I’m surrounded by Dells. I wouldn’t buy a Venue 11 Pro from that era, but I’d happily buy a Latitude laptop.
Well, OK, if I wanted a 12" machine, I don’t know what I’d buy - from everything I’ve heard, Lenovo quality has gone down the toilet, but the only way to get a three-button pointing stick on a new 12" laptop is the X260. (Some of the 12" HP EliteBooks have them, but only two button, and TrackPoint scroll is basically my favorite thing... to the point that I’m using a ThinkPad bluetooth keyboard on my gaming desktop.)
"bhtooefr" (bhtooefr)
02/06/2017 at 20:42, STARS: 0
My client uses the Dell Tablet Dock - this one:
And I found that a USB keyboard attached to it didn’t work for F12, at least last time I tried (on a Latitude 11 5179). Had to resort to hitting volume up at the Dell logo.
"RallyWrench" (rndlitebmw)
02/06/2017 at 20:51, STARS: 0
Now I’m even happier I just bought a 5567 with a CD drive.
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 20:56, STARS: 0
The dock we have is detached, and there is a separate stand. It connects with a USB c cable. So it doesn’t sit on the dock like a latitude for example. That said they beat the hell out of the surfaces. I just with Dell could get them shipped faster.
"bhtooefr" (bhtooefr)
02/06/2017 at 20:57, STARS: 0
Yeah, that’s the other option - but my client was using those for the Venue 11 Pro 7130/7139s, too.
And, actually, come to think of it, we never did get the 7140, because it didn’t have a smart card option, and my client requires that.
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 21:00, STARS: 0
Huh. Therese are the little venues. For the maintenance dept. If we had a one piece dock it would be simpler. But then again...If the boot menu doesn’t work. I’m surprised that a guy who can take apart a freaking crane, and all of its logic boards can’t get a computer plugged in right.
"bhtooefr" (bhtooefr)
02/06/2017 at 21:12, STARS: 0
Oh, the Venue 8 Pros? Looks like those don’t exist any more, actually...
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 21:20, STARS: 0
Dude! They just came out. I’ll have to get with my Dell reps in the morning. Although with Microsoft announcing x86 emmulation on arm there are quite a few tablets from Dell that would be suitable soon.
"bhtooefr" (bhtooefr)
02/06/2017 at 21:22, STARS: 0
I’m not seeing them on the site, at least:
http://www.dell.com/us/business/p/dell-tablets?~ck=mn
What model number are you deploying? 5855? That’s almost a year old, and it’s using a SoC family that came out in 2014, and that Intel’s basically abandoning.
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 21:29, STARS: 0
I’m not sure. I just lend a hand for client deployment when service desk gets stuck. Then again since your CMS change all kinds of things are wonky. I can’t even build a server unless I google the link to the server pages!
"bhtooefr" (bhtooefr)
02/06/2017 at 21:47, STARS: 1
Yeah, all the tools I work in were custom-written for my client, so I don’t actually see most of the Dell internal tools (I have access to some of them, but most of them don’t get used). And, I don’t handle anything related to ordering, I just install what comes in, fix it if it breaks, and then ship it back out after it gets replaced.
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 21:51, STARS: 0
Sounds like a decent gig. So does company just outsource setup to your team?
"bhtooefr" (bhtooefr)
02/06/2017 at 21:56, STARS: 0
I’m actually a Dell employee, and my client outsources all desktop/laptop/tablet deployment, support (from the helpdesk all the way to field techs like me), computing inventory management, and disposition to Dell. (And, because my client’s special, we’re a dedicated team to that client, using tools constructed specifically for that client (or sometimes provided by the client).) “Desktop as a Service”, they call it.
What it boils down to is, I report to Dell, Dell pays my paycheck, but I sit at the same desk, in the same client building. Sometimes I work tickets for other client sites (my client’s a megacorp) remotely, too, if my own workload isn’t too high.
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 22:05, STARS: 0
Wow. I didn’t know they did that. So you actually take tickets helpdesk style on site? And do they have internal IT that does the heavy lifting like storage, virt, voip, switching and routing, backups?
"bhtooefr" (bhtooefr)
02/06/2017 at 22:25, STARS: 1
No, there’s a few helpdesks staffed with dedicated helpdesk personnel, although the helpdesks will escalate to me. (Although, at larger sites, we actually do have IT service centers and do take tickets from walk-up customers. My site’s not big enough for that, though.)
Dell handles most of the networking as well, mostly remotely, dispatching someone if necessary (or they’ll have me do some small things). And, we replace VoIP phones, not sure about how much of the actual back end we handle (other than the networking parts obviously). Not sure about the servers and storage stuff, though.
"1111111111111111111111" (aaaaaaaaasssssssaaaasaas)
02/06/2017 at 22:31, STARS: 0
Cool. Sounds like a niche, but a good one. Thanks for sharing!